Customer Sales & Service Representative

Applied Industrial Technologies - Canada; Cranbrook; On-site; CAD 40,000 - 55,000; Full time

Benefits offered by this job

Competitive compensation

Health, vision & dental coverage

RRSP with company match

Paid vacation & holidays

Tuition reimbursement

Community involvement opportunities

Job summary

Applied Industrial Technologies - Canada in Cranbrook, BC, is seeking a Customer Service Representative to provide expert assistance to customers, build ongoing relationships, and support the sales team. The role emphasizes timely parts and solutions provision, including hands-on duties requiring mechanical aptitude.

Prior experience in industrial or fluid power components is preferred, with strong communication and problem-solving skills.

Qualifications

• The Successful Candidate Will Be Responsible For Inside Sales activities and maintaining customer relationships.
• Responding to customer product inquiries both in person (branch) and via phone/email.
• Providing support to the outside sales force and ensuring accurate order processing.
• Preference will be given to candidates with industrial or fluid power components sales experience.
• Excellent communication skills, written and verbal, with attention to detail.
• Analytical and problem-solving capability, plus computer literacy with Outlook/Word/Excel.

Responsibilities

• Inside Sales responsibilities and direct engagement in all sales activities.
• Maintaining up-to-date knowledge of service offerings and responding to inquiries.
• Provide support to the outside sales force and ensure timely order processing.
• Build ongoing relationships with customers and demonstrate product benefits.
• Collaborate with cross-functional teams to resolve customer issues and ensure satisfaction.
• Prospect for new customers and contribute to growth.
• Ability to multitask in a busy office environment while maintaining professionalism.

Skills

Inside Sales

Customer Service

Communication skills

Multitasking

Attention to detail

Problem solving

Tools

SAP

Outlook

Excel

Word

Job description

Our Purpose is to help our Customers, our Associates, our Suppliers, our Communities and our Shareholders in Achieving Superior Performance! This is what Applied Canada stands for. Applied® is a leading value-added distributor of bearings, power transmission products, engineered fluid power components and systems, specialty flow control solutions, and other industrial supplies, serving MRO and OEM customers. With over 50 facilities located across Canada and 650 Associates, Applied® supports the steel, mining, forestry, agriculture, automotive, oil and gas, food processing, power generation, pulp and paper, and transportation industries, just to name a few. In addition, Applied provides engineering, design and systems integration for industrial, fluid power, and flow control applications, as well as customized mechanical, fabricated rubber, fluid power, and flow control shop services.

Applied Industrial Technologies is currently seeking and has an immediate opening for a qualified and motivated individual to fill the position of Customer Service Representative at our Cranbrook, BC location.

In this role, you will provide our customers with expert assistance to a wide variety of questions and problems. Unlike most CSR roles, you will build ongoing business relationships with our customers through repeated contact and consultation. As this is a service and parts center, our ability to get customers’ business often depends on your ability to quickly and efficiently provide them with the right parts and/or solutions - especially when customers are experiencing costly equipment breakdowns. You may also occasionally have hands-on duties that will require mechanical aptitude.

The Successful Candidate Will Be Responsible For

• Inside Sales responsibilities
• Directly engaged in all sales activities
• Maintaining up to date knowledge of the company’s service offerings
• Prospecting for new customers and demonstrate product benefits
• Build ongoing relationships with customers
• Responding to customer product inquiries both in person (branch) and via phone/email
• Providing support to the outside sales force
• Ensuring accurate, timely order processing through the computerized order processing system

Preference will be given to candidates who possess the following qualifications:

• 2 or more years of Industrial or Fluid Power components sales experience
• Self-motivated
• Enthusiastic and exhibits a positive attitude and desire to succeed
• Interest in customer satisfaction and desire to provide excellent service always
• Ability to multitask in a busy office environment while maintaining professionalism at all times
• Attention to detail
• Excellent communication skills - both written and verbal
• Analytical and problem-solving capability
• Computer literacy with focus on Outlook, Word, Excel, etc
• SAP experience would be an asset

You Will Be Part Of a Stable And Established Company With Consistently Strong Performance And Growth. We Encourage You To Contribute Fresh New Ideas. Here Is Just Some Of What We Have To Offer

• Competitive compensation and bonus opportunities
• Health, vision, and dental coverage, RRSP w/ company match
• Paid vacation, sick time, and company holidays
• Tuition reimbursement and opportunities for development
• Company supported community involvement opportunities

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, national origin, ancestry, gender, sexual orientation, gender identity, age, disability, marital status or any other characteristic prohibited by law.