Industrial & Aviation Customer Care Specialist

Kibbi Technologies Inc.; Amherst; On-site; CAD 42,000 - 62,000; Full time

Benefits offered by this job

Dental plan

Disability benefits

Health care plan

RRSP

Free parking

Job summary

Kibbi Technologies Inc. in Amherst, Nova Scotia is seeking a dedicated Customer Service Representative to handle inquiries, manage orders, and support clients in a fast-paced industrial setting.

The role demands strong communication, attention to detail, and proficiency with ERP/SAP systems. You will work 40 hours weekly, with overtime opportunities, and collaborate with cross-functional teams to ensure customer satisfaction.

Qualifications

• Answer inquiries and provide information to customers.
• Address customers' complaints or concerns.
• Maintain records and statistics.
• Complete and process orders and returns.

Responsibilities

• Answer written and oral inquiries and provide information to customers.
• Address customers' complaints or concerns in a timely manner.
• Process invoices and billing for services.
• Log and track customer interactions and outcomes.
• Sell merchandise and manage inventory records.
• Consult with clients after sale to provide ongoing support.

Skills

Customer service

Communication skills

Multitasking

Attention to detail

Team player

Education

College diploma

Tools

SAP

ERP software

MS Excel

MS Word

MS Outlook

Inventory control software

Job description

Kibbi Technologies Inc. in Amherst, Nova Scotia is seeking a dedicated Customer Service Representative to handle inquiries, manage orders, and support clients in a fast-paced industrial setting.

The role demands strong communication, attention to detail, and proficiency with ERP/SAP systems. You will work 40 hours weekly, with overtime opportunities, and collaborate with cross-functional teams to ensure customer satisfaction.