Industrial AI Growth Strategist for Enterprise Accounts

US Health Partners, LLC; Toronto; On-site; CAD 90,000 - 150,000; Full time

Job summary

Litmus is hiring a Strategic Account Manager (SAM) to own expansion and renewal outcomes across a regional book of enterprise accounts. You’ll work as an overlay to the Account Executive, diagnosing where customers sit on deployment paths and shaping account plans with governance to enable scale across sites.

The AE retains closing authority, while you drive the expansion conversation and ensure renewals align with the regional strategy.

Qualifications

• 5+ years in enterprise account management, customer success or expansion sales for industrial software.
• Experience establishing governance structures with named executive sponsors across multiple sites.
• High emotional intelligence to read customer-side politics and communicate with executive sponsors.
• Comfort as an overlay with no closer's authority; motivated by standard adoption rather than closing deals oneself.
• Experience owning or influencing both expansion and renewal numbers in a book of business.

Responsibilities

• Diagnose account readiness to scale with the AE, via interviews with internal stakeholders and customer teams.
• Lead Value Engineering engagements to define KPI, asset model, and rollout plan in-room.
• Build and maintain an account plan with the AE for multi-site rollout and governance.
• Own revenue retention: track renewals, preempt drop-off, and coordinate saves with CS and AE.
• Run cross-functional cadences with Pre-Sales, Customer Engineering and PM; forecast and quarterly readouts.
• Package successful patterns into stories and enable others with repeatable playbooks.

Skills

Enterprise account management

Customer success

Expansion sales

Multi-site governance

Cross-functional collaboration

Job description

Litmus is hiring a Strategic Account Manager (SAM) to own expansion and renewal outcomes across a regional book of enterprise accounts. You’ll work as an overlay to the Account Executive, diagnosing where customers sit on deployment paths and shaping account plans with governance to enable scale across sites.

The AE retains closing authority, while you drive the expansion conversation and ensure renewals align with the regional strategy.