Indigenous Relations - Business Operation Manager

Tobermory; Vancouver; On-site; CAD 110,000 - 139,000; Full time

Benefits offered by this job

Comprehensive benefits

15 paid vacation days annually

Lifetime pension

Flexible work arrangement

Training and development

Job summary

BC Hydro is seeking a skilled Indigenous Relations – Business Operation Manager to lead a centralized team of Project Analysts, aligning regional priorities and ensuring coordinated service delivery across Indigenous Relations. The role requires strong leadership, governance oversight, and the ability to implement standardized processes.

The position is permanent and full-time, based at Dunsmuir 13, Vancouver area, with a comprehensive benefits package and flexible work arrangements.

Qualifications

• Degree or Diploma in Business Administration or related discipline.
• At least 3 years of experience in workflow management, process coordination, quality assurance, and payments/invoice administration.
• Experience leading people is an asset.
• Knowledge of Indigenous community issues and BC Hydro relationships is an asset.
• Understanding of business systems like Microsoft Dynamics, SAP, and similar platforms.

Responsibilities

• Lead a centralized team of Project Analysts to ensure consistent, efficient service delivery across Indigenous Relations.
• Align analyst support with regional priorities, Nation engagement, and operational commitments.
• Implement flexible resourcing strategies to balance workloads and ensure continuity of service.
• Develop and promote standardized processes to improve efficiency and reduce variation.
• Support and develop team members while maintaining an inclusive environment and guiding staff through change.
• Coordinate centralized intake and assign analyst work based on capacity and urgency.
• Ensure governance framework, policies, and controls safeguard the department.

Skills

Workflow management

Process coordination

Quality assurance

People leadership

Interpersonal skills

Analytical skills

Planning and control

Communication skills

Education

Degree or Diploma in Business Administration

Tools

Microsoft Dynamics

SAP

Job description

BC Hydro is located at Dunsmuir 13. The company is currently looking for applications for the role of Indigenous Relations – Business Operation Manager. We are seeking a self-disciplined individual with exceptional interpersonal skills. The chosen applicant will be required to join and begin their duties as soon as possible. This is a permanent full-time position.

Employer Name: BC Hydro
Position: Indigenous Relations – Business Operation Manager
No. of vacancies: 1
Annual Salary: $ 109,700.00 – 138,700.00
Employment type: Permanent, Full-time
Location: Dunsmuir 13

• The candidate will be responsible for leading a centralized team of Project Analysts while promoting consistency, efficiency, and coordinated service delivery across Indigenous Relations (IR).
• The candidate will ensure analyst support aligns with regional priorities, Nation engagement, and operational commitments while maintaining strong regional connections.
• The candidate will be responsible for implementing flexible resourcing strategies to balance workloads, respond to peak demands, and maintain continuity of service across all regions.
• The candidate will be responsible for implementing standardized processes and promoting continuous improvement to improve operational effectiveness.
• The candidate will build and support a high-performing, inclusive team culture focused on employee development and engagement.
• The candidate will be responsible for connecting regional teams with IR leadership to support the coordinated delivery of strategic initiatives.
• The candidate will be responsible for managing the IR governance framework and overseeing policies, procedures, and controls that safeguard the department and support informed decision-making.
• The candidate will be responsible for coordinating centralized intake and assigning analyst work according to capacity, urgency, and regional requirements.
• The candidate will be responsible for delivering consistent regional support while aligning services with regional priorities and relationships.
• The candidate will ensure analysts remain connected to their regions through ongoing participation in planning, meetings, and engagement activities.
• The candidate will be responsible for assigning resources to address workload pressures, emerging issues, and operational coverage requirements.
• The candidate will lead the development and refinement of standardized processes to improve efficiency and reduce variation.
• The candidate will monitor department workload trends and service outcomes to inform decisions and operational adjustments.
• The candidate will support and develop team members while fostering a positive, inclusive environment and guiding staff through change.
• The candidate will be responsible for working closely with regional partners and leadership to support coordinated service delivery.
• The candidate will manage and uphold the IR governance framework, including policies, procedures, controls, and compliance, while providing advice to leadership on risks and improvements.

Job Requirements

• The candidate must hold a Degree or Diploma in Business Administration or a related discipline.
• The candidate must have at least 3 years of experience in workflow management, process coordination, quality assurance, payment and invoice administration, while leveraging systems and technology to deliver consistent, efficient, and compliant service outcomes.
• The candidate with proven experience leading people will be considered an asset.
• The candidate must have knowledge of Indigenous community issues and BC Hydro relationships, which will be considered an asset.
• The candidate must have an understanding of business systems such as Microsoft Dynamics, SAP, and similar platforms, and their application to manage process efficiency.
• The candidate must have an understanding of business systems and their application to manage process efficiency.
• The candidate must possess well-developed written, listening, oral, interpersonal communication, and organizational skills.
• The candidate must demonstrate the ability to manage and refine process delivery and improvements.
• The candidate must possess excellent presentation, oral, written, and interpersonal communication skills.
• The candidate must demonstrate strong planning, control, analytical, and problem-solving skills.
• The candidate will receive a comprehensive benefits package.
• The candidate will be eligible for a minimum of 15 paid vacation days annually.
• The candidate will receive a lifetime pension benefit.
• The candidate will be eligible for a flexible work arrangement based on role requirements.
• The candidate will receive access to training and development courses.