Inclusive Public Service Concierge

British Columbia Public Service Careers; Salmon Arm; On-site; CAD 58,000 - 65,000; Full time

Job summary

British Columbia Public Service Careers seeks a Customer Service Representative in Salmon Arm. You will provide respectful, inclusive service across in-person, phone and digital channels, while reviewing applications and processing payments. Strong communication and adaptability are essential to support diverse clients.

You will join a province-wide team focused on accessible government services, with an emphasis on kindness and service with heart in a fast-changing public environment.

Qualifications

• Grade 12 graduation or equivalent.
• Experience providing inclusive customer service to a diverse clientele.
• Experience delivering service in a high-volume, fast-paced environment via in-person, virtual and telephone interactions.
• Experience using digital applications/databases to search for and record information.
• Experience using MS Word, Outlook and Excel.

Responsibilities

• Listen carefully to understand each person’s needs and provide clear, helpful support.
• Complete administrative tasks such as reviewing applications and processing payments.
• Provide respectful, inclusive, and accessible service across in-person, phone and digital channels.

Skills

Customer service

Communication

Adaptability

Digital literacy

Education

Grade 12 graduation

Tools

MS Word

Outlook

Excel

Job description

British Columbia Public Service Careers seeks a Customer Service Representative in Salmon Arm. You will provide respectful, inclusive service across in-person, phone and digital channels, while reviewing applications and processing payments. Strong communication and adaptability are essential to support diverse clients.

You will join a province-wide team focused on accessible government services, with an emphasis on kindness and service with heart in a fast-changing public environment.