Incident Response & Support Analyst

Compass Digital; Mississauga; On-site; CAD 60,000 - 80,000; Full time

Job summary

A technology services company in Peel Region seeks a Support Analyst L2 to monitor for major incidents and coordinate resolution efforts. This critical role requires strong analytical, problem-solving, and communication skills, with hands-on experience in tech support or Dev/QA roles preferred. Familiarity with incident management tools like Pagerduty and Jira is necessary. The position is dynamic, with responsibilities spanning incident triage and stakeholder communication. Candidates must have a Bachelor's degree in a related field and a willingness to work flexible hours.

Qualifications

• Proven hands-on experience in tech support with exposure to incident management.
• Strong analytical and problem-solving skills.
• Excellent communication skills for technical and non-technical audiences.

Responsibilities

• Monitor sources for major incidents and triage them quickly.
• Coordinate incident resolution with technical and non-technical teams.
• Provide updates to stakeholders about incident statuses.

Skills

Incident management

Analytical skills

Problem-solving

Communication

Multitasking

Education

Bachelor's degree in related field

Tools

Pagerduty

Jira

Job description

A technology services company in Peel Region seeks a Support Analyst L2 to monitor for major incidents and coordinate resolution efforts. This critical role requires strong analytical, problem-solving, and communication skills, with hands-on experience in tech support or Dev/QA roles preferred. Familiarity with incident management tools like Pagerduty and Jira is necessary. The position is dynamic, with responsibilities spanning incident triage and stakeholder communication. Candidates must have a Bachelor's degree in a related field and a willingness to work flexible hours.