Incident Manager: Rapid Major Incident Resolution & Comms

Info-Ways; Brampton; On-site; CAD 90,000 - 110,000; Full time

Job summary

A technology solutions provider in Peel Region, Brampton, is seeking an Incident Manager to drive Major Incidents to resolution and ensure effective communication with authorized users. This role requires participation in operational reviews and managing Incident status through a trouble ticket tool. Candidates should be comfortable with process improvement and provide timely updates to ensure service level compliance. Competitive rate is offered for successful applicants.

Responsibilities

• Drive all Major Incidents to resolution.
• Record and track Incident information in a tracking tool.
• Provide Major Incident communications and reports.
• Participate in operational and process improvement meetings.
• Implement proactive monitoring and escalation processes.

Job description

A technology solutions provider in Peel Region, Brampton, is seeking an Incident Manager to drive Major Incidents to resolution and ensure effective communication with authorized users. This role requires participation in operational reviews and managing Incident status through a trouble ticket tool. Candidates should be comfortable with process improvement and provide timely updates to ensure service level compliance. Competitive rate is offered for successful applicants.