Incident Manager

US Tech Solutions; Montreal; On-site; CAD 60,000 - 80,000; Full time

Job summary

Join a leading global staff augmentation firm as a Major Incident Manager in Montreal. In this role, you will coordinate critical incident activities, support the incident management process, and ensure adherence to service commitments. Ideal candidates have a high school diploma and are bilingual in French and English, with a focus on delivering high-quality service to all customers.

Responsibilities

• Coordinates all required activities for Critical Incidents.
• Manages day-to-day Incident Management process activities.
• Assigns resources for workload balancing to meet service commitments.
• Monitors work queues for Incidents at risk of missing agreements.

Education

High school diploma

Job description

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Base pay range

35.00 / hr - $40.00 / hr

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Job Title : Major Incident Manager

Duration : 12 Months Contract (With possibility of extension or hire)

Job Description : Responsibilities :

• Coordinates all required activities for Critical Incidents.
• Manages, coordinates, and monitors day to day activities necessary to move forward within the Incident Management process for a given Service domain.
• Assigns resources to ensure workload balancing to meet service level commitments.
• Monitors and examines work queues for Incidents in jeopardy of missing service agreements. Escalation points to ensure timely incident resolution.
• Delivery liaison for Process Account Lead and High Priority Incident Manager.
• Manages team performance of the Incident Management process.
• Accountable for process adherence in their area of responsibility.
• Assists the team in moving an Incident through resolution.
• Monitors Service delivered by the team for all customers being served.
• Analyses the process performance and delivery metrics.

Experience :

• On-site, French language, Montreal location, on-call.

Skills : Education :

• High school diploma.

About US Tech Solutions :

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com.

US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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Incident Manager • Montreal, Montreal (administrative region), Canada