Inbound Sales Manager

Helcim Inc.; Calgary; On-site; CAD 80,000 - 140,000; Full time

Job summary

Helcim Inc. in Calgary, AB, is seeking an experienced inbound sales leader to drive our high-velocity sales motion. You will scale processes, build playbooks, and coach a team of inbound sales representatives to exceed pipeline and GPV targets.

You will align with Marketing, RevOps, Product and Customer Success to improve lead quality, speed-to-lead, and deal progression. The ideal candidate is highly organized, owns outcomes, and thrives on continuous improvement.

Qualifications

• Experience leading inbound sales teams in a fast-moving environment.
• Proven ability to hire, develop and retain high-performing sales reps.
• Strong track record in pipeline management and achieving revenue targets.

Responsibilities

• Continuously refine inbound sales processes and workflows to improve efficiency, reduce friction, and ensure no leads are missed.
• Build systems and playbooks that scale inbound sales without sacrificing engagement or customer experience.
• Lead, coach, and develop a team of inbound sales representatives in a high-velocity environment, driving pipeline, conversion, and GPV targets.
• Ensure strong pipeline hygiene, consistent follow-up, and adherence to SLAs across all inbound channels.
• Analyze funnel performance across inbound channels and identify opportunities to improve conversion, speed-to-lead, and deal progression.
• Partner with Marketing, RevOps, Product, and Customer Success to align on lead quality, messaging, handoffs, and customer journey.

Skills

Inbound sales

Team leadership

CRM systems

Process improvement

Sales coaching

Tools

HubSpot

Job description

We do sales (and a lot of other things) the right way - this is a great opportunity to join a fast moving company with a great product and customer focused vision you can believe in. You’ll have lots of responsibility, and with it lots of room to bring your creativity and ideas to further enhance the work of the sales team, their connection to our customers, and drive ever greater sales results. You will ensure our company remains true to our mission of being the most loved payments company through every interaction that we have with our merchants, while building and driving a high performing sales culture.

• Continuously refine inbound sales processes and workflows to improve efficiency, reduce friction, and ensure no leads are missed.
• Build systems and playbooks that allow the inbound sales motion to scale efficiently as volume grows, without sacrificing quality of engagement or customer experience.
• Lead, coach, and develop a team of inbound sales representatives in a high-velocity environment, driving consistent attainment of pipeline, conversion, and GPV targets. Establish a culture of accountability, urgency, and continuous improvement.
• Ensure strong pipeline hygiene, consistent follow-up, and adherence to SLAs across all inbound channels. Monitor daily activity metrics to maintain a high-performance sales cadence.
• Analyze funnel performance across all inbound channels (demos, calls, forms, etc.) and identify opportunities to improve conversion rates, speed-to-lead, and deal progression.
• Partner closely with Marketing, RevOps, Product, and Customer Success to align on lead quality, messaging, handoffs, and overall customer journey.

• You are highly organized and operationally strong, with the ability to manage pipeline, enforce process, and ensure nothing falls through the cracks
• You have a proven track record of hiring, developing, and leading high-performing sales teams, ideally in a high-velocity inbound environment
• You are a hands-on coach who thrives in the details - listening to calls, reviewing deals, and providing actionable, direct feedback
• You bring a strong sense of ownership and accountability, holding both yourself and your team to a high performance bar
• Self-directed problem solver who can spot inefficiencies, find solutions, and drive team adoption.
• You lead by example with a bias for action, urgency, and continuous improvement
• Eager to learn and grow - comfortable taking ownership of unfamiliar areas.
• Hands-on experience with Hubspot or similar CRM systems.
• Previous experience in SaaS, technology or financial services, or B2B is always a plus.