Inbound Sales Manager

Helcim; Calgary; Hybrid; CAD 80,000 - 100,000; Full time

Benefits offered by this job

Stock Options

Comprehensive health benefits

Hybrid work model

Top-ups for maternity leave

Annual training budget

Job summary

A leading payments company in Calgary is looking for a Sales Team Leader to drive the inbound sales team. You'll lead, coach, and develop the sales representatives, ensuring a high-performing culture and continuous improvement in processes. Ideal candidates will have a proven record in high-velocity sales environments, coaching abilities, and experience in the SaaS or financial sectors. Join us to contribute to a culture focused on accountability and growth, with attractive benefits including stock options and comprehensive health coverage.

Qualifications

• Proven record in high-velocity inbound sales.
• Experience in leading teams in a startup environment.
• Strong attention to detail and accountability.

Responsibilities

• Lead and develop a team of inbound sales representatives.
• Refine processes to improve efficiency and reduce friction.
• Ensure strong pipeline hygiene and adherence to SLAs.
• Analyze performance across inbound channels and identify improvements.
• Build systems that scale the sales motion efficiently.

Skills

Hiring and developing high-performing sales teams

Coaching and providing actionable feedback

Pipeline management

Organizational skills

Experience in SaaS or financial services

Job description

We do sales (and a lot of other things) the right way - this is a great opportunity to join a fast moving company with a great product and customer focused vision you can believe in. You’ll have lots of responsibility, and with it lots of room to bring your creativity and ideas to further enhance the work of the sales team, their connection to our customers, and drive ever greater sales results.

You will ensure our company remains true to our mission of being the most loved payments company through every interaction that we have with our merchants, while building and driving a high performing sales culture.

• You have a proven track record of hiring, developing, and leading high-performing sales teams, ideally in a high-velocity inbound environment
• You are a hands‑on coach who thrives in the details - listening to calls, reviewing deals, and providing actionable, direct feedback
• You bring a strong sense of ownership and accountability, holding both yourself and your team to a high performance bar
• You are highly organized and operationally strong, with the ability to manage pipeline, enforce process, and ensure nothing falls through the cracks
• You have a passion for coaching and developing talent, and take pride in helping reps grow and succeed
• You lead by example with a bias for action, urgency, and continuous improvement
• Demonstrated experience and success in leading sales teams and building in a high growth startup environment.
• Previous experience in SaaS, technology or financial services, or B2B.

✨ Not checking every box? Apply anyway! We value diverse perspectives and "The Way of the Helcim" over a perfect resume. If you’re a builder who chooses the harder path, we want to hear from you.

The Role: What You’ll Own 🔑

• Lead, coach, and develop a team of inbound sales representatives in a high-velocity environment, driving consistent attainment of pipeline, conversion, and GPV targets. Establish a culture of accountability, urgency, and continuous improvement.
• Continuously refine inbound sales processes and workflows to improve efficiency, reduce friction, and ensure no leads are missed.
• Ensure strong pipeline hygiene, consistent follow‑up, and adherence to SLAs across all inbound channels. Monitor daily activity metrics to maintain a high-performance sales cadence.
• Analyze funnel performance across all inbound channels (demos, calls, forms, etc.) and identify opportunities to improve conversion rates, speed‑to‑lead, and deal progression.
• Build systems and playbooks that allow the inbound sales motion to scale efficiently as volume grows, without sacrificing quality of engagement or customer experience.
• Partner closely with Marketing, RevOps, Product, and Customer Success to align on lead quality, messaging, handoffs, and overall customer journey.

Helcim: The Big Picture 🖼️

Helcim was founded with a mission at heart: to be the world’s most loved payment system. From the very start, we knew that we wanted to be different from every payment processor out there. We want the merchants we serve to feel supported and see us as a trusted partner rather than simply just another “cost of doing business.” We are relentless in our pursuit to provide a radically transparent and honest payments solution that flat out saves business owners money, all while treating them like human beings.

At Helcim, we build a team of engaged, caring and intelligent people. In return we provide an environment where you can be excited to come to work each day and tackle these challenges with an amazing team. Learn more in our culture book; The Way of the Helcim.

The Helcim Culture: How We Work

• We Are Builders: We don't wait for solutions; we create them.
• The Harder Path: We choose what’s difficult because it’s more rewarding.
• Creating Trust: We earn it every day by being our best selves.
• Company of Many: We’re a collective force. Great teams do great things.

The Perks: Why You’ll Love It Here 🎁

• Ownership: Every single team member gets Stock Options. You own a piece of what you build! 📈
• Health First: Comprehensive benefits + a Health Spending Account (HSA) starting on Day 1. 🦷
• Flexibility: Hybrid life! We’re in-office Mon/Wed/Fri and remote Tue/Thu. 🏠
• Family Support: Top-ups for maternity leave and "bonding breaks." 👶
• Growth: $500 annual training budget to keep your skills sharp. 📚