Inbound Sales Coordinator

Kongsberg Maritime; Port Coquitlam; Hybrid; CAD 45,000 - 75,000; Full time

Job summary

An established industry player is seeking a dedicated Inbound Sales Coordinator to join their dynamic sales team. In this role, you will play a vital part in global sales operations, ensuring efficient order processing and exceptional customer service. Your contributions will help maintain high service standards and enhance customer satisfaction. This position offers a collaborative environment where you can thrive and grow, making a significant impact on the company's success. If you're passionate about sales and customer service, this opportunity is perfect for you.

Benefits

Fully extended health benefits

Dental benefits

Vision benefits

Up to 7% employer match program with RRSP

Flexibility with Paid Time Off

Safe and collaborative culture

Qualifications

• Technical background preferred, especially with underwater products.
• Bachelor's degree in Oceanography or related field is required.

Responsibilities

• Process sales orders and ensure customer satisfaction.
• Maintain customer and order information in ERP and CRM systems.
• Collaborate with logistics and technical support for timely delivery.

Skills

Customer Service

Order Management

Data Management

Technical Support

Collaboration

Problem Solving

Education

Bachelor's degree in Oceanography

Technical background in underwater products

Tools

ERP systems

CRM systems

Microsoft Office

Job description

Kongsberg Discovery Canada Ltd., a subsidiary of KONGSBERG, is a global technology company, providing innovative and reliable technology solutions for all marine industry sectors including merchant, offshore, subsea, and naval. Headquartered in Horten, Norway, the company has manufacturing, sales, and service facilities internationally. Kongsberg Discovery is a market leader in systems for positioning, surveying, and navigation. We are determined to provide our customers with innovative and reliable marine electronics that ensure optimal operation both on and under the sea.

At KONGSBERG, we believe in tackling challenging problems and delivering extreme performance for extreme conditions. We do that through excellent products and services developed for delivering the greatest benefits to our customers.

WORLD CLASS – through people, technology, and dedication

• Fully extended health, dental, vision & welfare benefits
• Up to 7% employer match program with RRSP
• Flexibility with Paid Time Off
• Safe and collaborative culture

There has never been a more exciting time to work for Kongsberg Discovery Canada Ltd. than right now. With us, you will be in the forefront of enabling the business to achieve their objectives through the role as Inbound Sales Coordinator.

POSITION SUMMARY:

We are seeking a dedicated Inbound Sales Coordinator to join our dynamic team in the KONGSBERG Discovery Sales team. In this role, you will be an integral part of our global sales operations, working closely with Sales Representatives and Regional Sales Managers to handle aftermarket products and spare parts orders. You will be responsible for ensuring efficient order processing, exceptional customer service, and smooth coordination between departments. Your focus will be on maintaining high standards of service quality while contributing to the company's profitability and customer satisfaction.

ROLE AND RESPONSIBILITIES:

1. Sales and Order Management: Process sales orders, prepare and follow up on quotes, and ensure customer satisfaction.
2. Customer Support and Issue Resolution: Handle and resolve complaints, provide technical and product information.
3. Data Management and Systems Coordination: Maintain customer and order information in ERP and CRM systems.
4. Update and maintain customer and order information within our ERP system and CRM software, ensuring data accuracy and streamlined workflow.
5. Collaborate with other departments and regional offices to ensure consistent service delivery and efficient order processing across different locations.
6. Cross-Department Collaboration: Work with logistics, procurement, and technical support to ensure on-time delivery.

PERSONAL ATTRIBUTES:

• Passionate about delivering excellent customer service, with a proactive approach to meeting customer needs.
• Driven to achieve goals and perform well in both independent and team settings.
• Ability to manage multiple tasks efficiently, ensuring accuracy in order processing and customer follow-up.
• Collaborative and willing to work across multiple departments and locations to contribute to shared success.
• Open to gaining knowledge of KONGSBERG Discovery products, systems, and services, and staying updated on industry developments.
• Strong communication skills with a sensitivity to working in a diverse, multicultural environment.

QUALIFICATIONS AND EDUCATION REQUIREMENTS:

• Technical background, preferably with underwater products or systems.
• Bachelor's degree or equal in a relevant field such as Oceanography, Marine Science or related.
• Familiarity with ERP systems and Customer Relationship Management systems.
• Proficiency in Microsoft Office is essential.
• Ability to assess complex situations and find effective solutions for both customers and internal stakeholders.
• Ability to thrive and remain composed in a fast-moving global environment, with a strong capacity to manage competing priorities and deadlines.
• Familiarity with KONGSBERG Discovery products, systems, and services is a plus.
• A strong understanding of the technical aspects of underwater mapping products, hydrography, or marine technologies is an advantage.

If you are looking to kickstart your career in sales, enjoy working with a driven team, and are enthusiastic about providing top-notch customer service, consider joining our vibrant and growing team at Kongsberg Discovery.

Office located in Port Coquitlam; hybrid work schedule with manager approval (2 days a week remote).

KONGSBERG provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.