Regional Account Sales Coordinator

RB Global Inc.; Vancouver; On-site; CAD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a Regional Account Sales Coordinator to serve as the vital link between customers and the sales team. This role demands a proactive individual with a knack for building relationships and ensuring customer satisfaction. You will manage the regional customer business process, driving business outcomes while providing exceptional service. Your ability to thrive in a fast-paced environment and your strong communication skills will be key to your success. Join a dynamic team committed to safety and excellence, where your contributions will make a significant impact.

Qualifications

• Experience in sales or customer support is essential.
• Strong communication and interpersonal skills are required.

Responsibilities

• Provide exceptional customer service to internal and external customers.
• Build and maintain strong relationships with the sales team and customers.

Skills

Sales Experience

Customer Support

Communication Skills

Interpersonal Skills

Time Management

Problem-Solving

Education

Experience in Sales or Customer Support

Understanding of Industrial and Construction Industries

Tools

Salesforce

Microsoft Office

Job description

RB Global (NYSE: RBA) (TSX: RBA) is a leading, omnichannel marketplace that provides value-added insights, services and transaction solutions for buyers and sellers of commercial assets and vehicles worldwide. Through its auction sites in 13 countries and digital platform, RB Global serves customers in more than 170 countries across a variety of asset classes, including automotive, commercial transportation, construction, government surplus, lifting and material handling, energy, mining and agriculture.

The company’s marketplace brands include Ritchie Bros., the world’s largest auctioneer of commercial assets and vehicles offering online bidding, and IAA, a leading global digital marketplace connecting vehicle buyers and sellers. RB Global’s portfolio of brands also includes Rouse Services, which provides a complete end-to-end asset management, data-driven intelligence and performance benchmarking system; SmartEquip, an innovative technology platform that supports customers’ management of the equipment lifecycle and integrates parts procurement with both OEMs and dealers; Xcira, a leader in live simulcast auction technologies; and Veritread, an online marketplace for heavy haul transport.

About The Team

Our sales positions are a great fit for people with a real entrepreneurial spirit. You're out there every day meeting customers, selling a world-class service, and securing equipment consignments.

You're directly responsible for your own territory – and the future of our company. You’re the very public face of Ritchie Bros., with the support of a global company behind you. There are endless opportunities for strong salespeople to advance their careers.

Job Description

Regional Account Sales Coordinator is the key liaison between our customers and our own outside sales team (i.e. Territory Managers). A Sales Coordinator is responsible for the execution and overall management of the regional customer business process across all selling platforms. In short, you will be the point person for driving business outcomes and high customer satisfaction.

Responsibilities

• Provide exceptional customer service to both external and internal customers
• Build and maintain strong relationships with the sales team and customers and handle the administrative tasks related to the consignments
• Assist customer & the sales team in resolving any issues that may arise during the consignment to cash process
• Create opportunities and contracts and manage assets in the internal customer management system (Salesforce)
• Review information in our sales and online databases to ensure equipment listings are up to date
• Coordinate and direct internal resources to meet customer objectives and ensure excellent levels of customer service
• Complete assigned responsibilities with a disciplined and systematic approach to tasks and the ability to adapt to shifting priorities, demands, and timelines.
• Collect contact information & manage departmental collaborations to ensure deadlines are met.
• Actively support the RB Unreserved Commitment to Safety: to send everyone home, every day, the way they came to work, by taking personal responsibility for your safety and the safety of your team, co-workers, and customers.
• Perform other duties as assigned.

Qualifications

• Experience in Sales or Customer support or inside sales experience
• Understanding of Industrial and construction industries and equipment would be a huge plus
• Strong oral and written communication skills
• Strong interpersonal skills and the ability to build strong relationships at all levels inside & outside of the company
• Ability to operate successfully in a rapidly changing, fast-paced environment
• Excellent time management and organizational skills
• Self-motivated, tenacious, capable of working independently to achieve goals
• Willing to dig-in and continually learn new things and build a knowledge base
• Team player with a problem-solving mindset who proactively works with other people to ensure customer needs are met
• Proficient with general office productivity tools such as Microsoft Office (Word, Excel, PowerPoint, Outlook)
• Experience with a customer management system (for example, Salesforce
• Occasional travel within Canada, and US regions up to 20% annually
• Occasional onsite work from a Regional Auction Site up to 20% annually
• Work both indoors and outdoors year-round, and climb on and off large equipment and trucks

EEOC

Ritchie Bros. is an equal opportunity employer and ensures nondiscrimination in all activities in accordance with all applicable laws. This position is open to all qualified applicants who are legally entitled to work in the country in which this job is located. Candidate selection is made by Talent Acquisition. Only electronic applications can be accepted.