In-Store Tool Expert & Solutions Advisor

El Gaucho Hospitality; Kingston; On-site; CAD 23,000 - 32,000; Full time

Job summary

Tool Beast in Kingston, Ontario is seeking a friendly, knowledgeable In-Store Sales Associate to assist customers shopping for professional tools and related products. This consultative sales role focuses on home owners, DIY customers, tradespeople, and more, helping customers select the right products and complete purchases.

The role involves product knowledge development, merchandising, online/phone sales support, and collaboration with store teams.

Qualifications

• Strong customer-service and interpersonal skills are required.
• Excellent communication with customers to assess needs.
• Sales minded with ability to upsell relevant products.
• Attention to detail in processing transactions and orders.
• Willingness to learn technical information about tools and equipment.
• Availability for weekday and Saturday shifts.
• Ability to work both independently and as part of a team.

Responsibilities

• Welcome customers and create a professional in-store experience.
• Ask questions to understand project, application, and budget.
• Recommend tools, equipment, accessories, and related solutions.
• Explain product features, benefits, warranties, and applications.
• Assist customers in comparing models and brands.
• Complete sales transactions using the POS system.
• Handle returns, exchanges, and customer concerns per policy.

Skills

Customer service

Interpersonal skills

Communication

Sales oriented

Attention to detail

Technical product knowledge

Independent and team player

Availability for weekday and Saturday

Tools

Point-of-sale systems

Job description

Tool Beast in Kingston, Ontario is seeking a friendly, knowledgeable In-Store Sales Associate to assist customers shopping for professional tools and related products. This consultative sales role focuses on home owners, DIY customers, tradespeople, and more, helping customers select the right products and complete purchases.

The role involves product knowledge development, merchandising, online/phone sales support, and collaboration with store teams.