In-Store Project Solutions Advisor

EXP; North Bay; On-site; CAD 39,000 - 41,000; Full time

Job summary

The Home Depot Canada is hiring a Sales Associate to provide fast, friendly service, assess customer needs, and guide them to the right solutions for their projects. You will greet, engage, and thank customers, maintain product knowledge, and promote services across departments.

Responsibilities include assisting customers in-store, stocking and maintaining displays, and participating in a safe, efficient work environment with a flexible schedule including evenings and weekends.

Qualifications

• High School Diploma or equivalent.
• 1–2 years of retail or trade experience is an asset.

Responsibilities

• Following Home Depot’s GET Model of customer service including Greeting, Engaging, and Thanking the customer
• Actively seek customers throughout the store and escort customers to appropriate merchandise, regardless of department
• Ask open ended questions about the customer’s projects in order to determine their needs and level of expertise
• Promote services offered such as Special Services, Tool Rental, Pro Desk, Pro Services, etc. and how to recommend them
• Discuss available options (good, better, best) and suggest related items/services outside of department that the customer may need
• Educate customers about the whole project
• Using empowerment program when necessary to satisfy customers
• Execute daily stock maintenance: all products signed, displayed, and clean

Skills

Interpersonal Skills

Education

High School Diploma or equivalent

Job description

The Home Depot Canada is hiring a Sales Associate to provide fast, friendly service, assess customer needs, and guide them to the right solutions for their projects. You will greet, engage, and thank customers, maintain product knowledge, and promote services across departments.

Responsibilities include assisting customers in-store, stocking and maintaining displays, and participating in a safe, efficient work environment with a flexible schedule including evenings and weekends.