In-Store Customer Experience Specialist

RONA; Toronto; On-site; CAD 36,000 - 48,000; Full time

Benefits offered by this job

Inclusive environment

Employee discounts

Telemedicine access (GreenShield+)

Advancement opportunities

Community involvement

Comprehensive training program

Student incentive program

Job summary

RONA in Toronto is seeking a Customer Service Associate to guide customers, handle special orders, and keep the store organized to deliver a rewarding shopping experience. You will assist shoppers in-store or by phone, process orders, and help maintain product displays and signage.

The role requires strong communication, a customer-first attitude, and the ability to lift moderate loads. Prior retail experience is valued, with ongoing training and opportunities for growth within a

Qualifications

• Experience in a customer-focused role.
• Comfortable with lifting and moving merchandise.
• Strong communication and interpersonal skills.

Responsibilities

• Assist customers in-store or by phone with information and product requirements.
• Prepare and process special orders, gather details, confirm price and delivery.
• Maintain store presentation, stock levels and signage, and monitor inventory.
• Stay informed about flyers and promotions to assist customers.
• Participate in sales training to improve product knowledge and selling skills.
• Other related tasks to ensure smooth store operations.

Skills

Customer service

Communication skills

Sales experience

Physical stamina

Job description

RONA in Toronto is seeking a Customer Service Associate to guide customers, handle special orders, and keep the store organized to deliver a rewarding shopping experience. You will assist shoppers in-store or by phone, process orders, and help maintain product displays and signage.

The role requires strong communication, a customer-first attitude, and the ability to lift moderate loads. Prior retail experience is valued, with ongoing training and opportunities for growth within a