Product Specialist & Customer Solutions Expert

RONA; Quebec; On-site; CAD 34,000 - 56,000; Full time

Benefits offered by this job

Inclusive environment

Employee discounts

Telemedicine access

Career growth

Training program

Job summary

RONA is seeking a product specialist to guide customers toward the best product choices and act as the store expert. You will provide detailed product information to customers and colleagues, promote products and installation services, and keep shelves stocked.

Join a team that values service, teamwork, and ongoing training. You will manage orders, assist customers, and contribute to smooth store operations while delivering exceptional customer care in a supportive community.

Qualifications

• Experience in a similar role.
• Excellent customer service skills
• Strong analytical skills.

Responsibilities

• Serve as the store expert by providing detailed product information to both customers and other RONA associates
• Conduct sales activities including promoting and recommending products, plans, or installation services that match customer needs
• Keep shelves stocked and merchandise correctly displayed
• Prepare weekly flyer
• Perform order management duties such as entering new orders for customers, reaching out to vendors on special orders, tracking and fulfilling orders, and resolving issues
• Provide excellent customer service through the daily execution of RONA customer service programs, including following up on completed orders to ensure customer satisfaction, and assisting customers as needed in locating, selecting, carrying, and loading merchandise
• Other related tasks to ensure the store runs smoothly

Skills

Experience in a similar role

Excellent customer service skills

Strong analytical skills

Job description

RONA is seeking a product specialist to guide customers toward the best product choices and act as the store expert. You will provide detailed product information to customers and colleagues, promote products and installation services, and keep shelves stocked.

Join a team that values service, teamwork, and ongoing training. You will manage orders, assist customers, and contribute to smooth store operations while delivering exceptional customer care in a supportive community.