Customer Experience Specialist: Hardware & Home Projects

RONA; Calgary; On-site; CAD 32,000 - 52,000; Full time

Benefits offered by this job

Inclusive environment

Work-life balance

Employee discounts

Health benefits

Job summary

RONA is looking for a customer service-oriented associate to assist shoppers in-store or over the phone, handle special orders, and keep the store organized and well stocked. You will monitor inventory, apply current promotions, and participate in ongoing product knowledge training to improve selling skills.

The role emphasizes excellent service, clear communication, and the ability to manage multiple tasks in a fast-paced retail environment.

Qualifications

• Effective selling skills and a commitment to providing excellent customer service.
• Good communication and interpersonal skills.
• Some experience in a customer-focused role.
• The ability to perform work duties involving stretching, bending, lifting, and carrying medium to heavy products.

Responsibilities

• Assist customers with information/product requirements in-store or by phone.
• Prepare special orders and coordinate price/delivery details with the Special Order Purchaser.
• Maintain the store, ensure items are stocked and merchandised, and monitor inventory levels.
• Keep current on flyers and promotional events.
• Actively increase product knowledge and selling skills through training sessions.
• Other related tasks to ensure the store runs smoothly.

Skills

Effective selling skills

Communication

Customer-focused

Physical ability

Job description

RONA is looking for a customer service-oriented associate to assist shoppers in-store or over the phone, handle special orders, and keep the store organized and well stocked. You will monitor inventory, apply current promotions, and participate in ongoing product knowledge training to improve selling skills.

The role emphasizes excellent service, clear communication, and the ability to manage multiple tasks in a fast-paced retail environment.