Customer Care Associate (3-month contract)

Best Buy; Vancouver; On-site; CAD 37,000 - 40,000; Full time

Benefits offered by this job

Employee discounts

Coffee & amenities

Transit-accessible office

Casual dress code

Collaboration spaces

Training programs

Job summary

Best Buy Canada in Vancouver, BC is seeking a Customer Care Associate on a 3-month contract. You will join the customer care team to aid customers, resolve issues, and help book services and add-ons while representing the brand.

The role involves phone and email communication, collaborating with our Home Delivery team, and delivering world-class service in a casual, transit-friendly office with on-site spaces and training opportunities.

Qualifications

• Strong communication skills via e-mail and phone.
• Experience handling customer escalations in retail or web retail.
• General computer literacy required.

Responsibilities

• Provide world class customer service.
• Transact and book services and add-ons for orders.
• Communicate with customers by phone and email to maintain relationships.
• Partner with Home Delivery and learn operations and logistics.
• Impact the brand image through excellent service.

Skills

Strong communication

Customer escalations

General computer literacy

Job description

Customer Care Associate (3-month contract) Do you have a passion for building meaningful relationships? As a customer care associate, you will collaborate with the customer care team on solutions to make amazing happen. You’ll aid our customers and resolve any outstanding issues. The customer care associate role is based out of our Vancouver, BC office. Join our collaborative team as a contact center support associate!

What you’ll do:

• Provide world class customer service.
• Transact and book services and add-ons for customer orders.
• Communicate with customers over phone and email while maintaining customer relationships.
• Partner with our Home Delivery team and gain insight on operations and logistics.
• Have a direct impact on brand image.

What we’re looking for:

• Strong communication skills (e-mail and phone)
• Highly skilled in customer escalations in similar retail and web retail services 1-2 years providing exceptional customer service.
• General computer literacy

Why you’ll love it here:

• Employee discounts on awesome tech from day one
• Complimentary coffee, tea, and office amenities
• Convenient office locations close to transit
• Casual dress code and relaxed work environment
• On-site collaboration spaces designed for teamwork and innovation
• Training programs to build new and transferable skills

About Best Buy

As Canada's destination for the coolest tech, Best Buy offers one of the best work environments in the country! Our culture is one of inclusivity and belonging and provides employees an environment where they can bring their whole selves to work. We believe in a fair and inclusive hiring process. We encourage you to apply if you may not meet all the requirements. Join our amazing team! We are looking for people just like you.

Annualized Compensation Range $37,000.00 - $40,000.00 Starting pay offered will consider skills and experience. Your pay can grow as you build your career with us.

Suite 102 - 425 West 6th Avenue, Vancouver, BC V5Y 1L3

This posting is for a vacancy.

At Best Buy Canada, we bring tech to life – and make it fun! We are one of Canada’s largest and most successful retailers, operating the Best Buy, Best Buy Mobile, Best Buy Express, and Geek Squad brands. We offer consumers a unique shopping experience with the latest technology gadgets, entertainment products, and an expanded assortment of lifestyle products. We have one of the best work environments in the country! Our culture is one of inclusivity and belonging and provides employees with an environment where they can bring their whole selves to work. When you’re part of our team, you’ll get amazing discounts and promotional pricing on everything from TVs and refrigerators to luggage and furniture. You’ll get a sneak peek at the newest tech devices before they hit the market!

Employment opportunities are available across Canada, including at our Canadian Headquarters (CHQ) in Vancouver, BC, our two distribution centres (one in the west and one in the east), and in many of our retail store locations from coast to coast. We believe we have the unique opportunity to help customers enrich their lives and pursue their passions with the help of technology.

Join us today! Let’s talk about what’s possible.