Customer Care Associate (3-month contract)

Best Buy Canada; Vancouver; On-site; CAD 37,000 - 40,000; Full time

Benefits offered by this job

Employee discounts on tech

Complimentary beverages

Transit-accessible location

Casual dress code

On-site collaboration spaces

Training programs

Job summary

Best Buy Canada in Vancouver, BC is seeking a customer care associate to join the customer care team. You’ll aid customers, resolve issues, and collaborate with colleagues in a contact center environment.

The role is based out of our Vancouver office and offers on-site collaboration spaces and employee discounts. Join our collaborative team to provide world class service, support order bookings, and partner with the Home Delivery team to improve operations and logistics.

Qualifications

• Strong communication skills.
• Highly skilled in customer escalations in similar retail and web retail services.
• 1-2 years providing exceptional customer service.
• General computer literacy.

Responsibilities

• Provide world class customer service.
• Transact and book services and add-ons for customer orders.
• Communicate with customers over phone and email while maintaining customer relationships.
• Partner with our Home Delivery team and gain insight on operations and logistics.
• Have a direct impact on brand image.

Skills

Communication skills

Customer service

Escalation handling

Retail/web retail experience

Job description

• General computer literacy

Do you have a passion for building meaningful relationships?

As a customer care associate, you will collaborate with the customer care team on solutions to make amazing happen. You’ll aid our customers and resolve any outstanding issues.

The customer care associate role is based out of our Vancouver, BC office.

Join our collaborative team as a contact center support associate!

What You’ll Do

• Provide world class customer service.
• Transact and book services and add-ons for customer orders.
• Communicate with customers over phone and email while maintaining customer relationships.
• Partner with our Home Delivery team and gain insight on operations and logistics.
• Have a direct impact on brand image.

What We’re Looking For

• Strong communication skills (e-mail and phone)
• Highly skilled in customer escalations in similar retail and web retail services
• 1-2 years providing exceptional customer service.
• General computer literacy

Why You’ll Love It Here

• Employee discounts on awesome tech from day one
• Complimentary coffee, tea, and office amenities
• Convenient office locations close to transit
• Casual dress code and relaxed work environment
• On-site collaboration spaces designed for teamwork and innovation
• Training programs to build new and transferable skills

About Best Buy

As Canada's destination for the coolest tech, Best Buy offers one of the best work environments in the country! Our culture is one of inclusivity and belonging and provides employees an environment where they can bring their whole selves to work.

We believe in a fair and inclusive hiring process.

We are looking for people just like you.

Annualized Compensation Range

$37,000.00 - $40,000.00

Starting pay offered will consider skills and experience. Your pay can grow as you build your career with us.

Suite 102 - 425 West 6th Avenue, Vancouver, BC V5Y 1L3