Assistant Manager, Colleague Restaurant

Fairmont Hotels & Resorts; Golden Horseshoe; On-site; CAD 61,000 - 73,000; Full time

Benefits offered by this job

Healthy meals on us

Travel discounts at Accor hotels

Custom learning programs

Sustainability program

Career growth opportunities

Job summary

Fairmont Royal York in Toronto seeks a Food & Beverage Facility Manager to oversee daily cafeteria operations, ensure service standards and hygiene, and promote environmental responsibility within the hotel.

The role focuses on effectively managing colleagues, scheduling incentives, and driving sustainable practices aligned with hotel goals, while implementing cost-saving measures and maintaining a luxury guest experience.

Qualifications

• Minimum 3 years’ experience as an Assistant Manager in a fast paced restaurant (asset).
• Experience with point of sale (POS) systems.
• Experience in a unionized environment (asset).
• Excellent communication and organizational skills.
• Strong interpersonal and problem solving abilities.
• Ability to work well under pressure in a fast paced environment.
• Ability to work cohesively as part of a team.
• Ability to focus attention on guest needs, remaining calm and courteous at all times.

Responsibilities

• Oversee daily cafeteria operations and maintain service standards.
• Monitor hygiene and food safety compliance.
• Lead and schedule cafeteria team members; coach and develop staff.
• Collaborate with Culinary leadership on menu planning and sustainability.
• Drive cost-saving strategies through menu engineering and waste reduction.
• Promote a culture of guest satisfaction and colleague engagement.

Skills

Experience as Assistant Manager

POS system experience

Unionized environment

Communication skills

Organizational skills

Under pressure

Teamwork

Guest-focused

Job description

A Storied Past. A Brilliant Future.

For over 96 years, Fairmont Royal York has stood as a beacon of luxury and excellence in the heart of Toronto. Opened in 1929, this historic hotel was once the tallest building in the British Commonwealth, and today, Fairmont Royal York continues to be a symbol of timeless elegance and modern sophistication. Where tradition meets innovation, and every day offers a chance to make history, a million stories have been told. Join us in creating our next chapter with your story.

Company Description

A Storied Past. A Brilliant Future.

For over 96 years, Fairmont Royal York has stood as a beacon of luxury and excellence in the heart of Toronto. Opened in 1929, this historic hotel was once the tallest building in the British Commonwealth, and today, Fairmont Royal York continues to be a symbol of timeless elegance and modern sophistication. Where tradition meets innovation, and every day offers a chance to make history, a million stories have been told. Join us in creating our next chapter with your story.

About The Application Process

At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.

Job Description

The Food & Beverage Facility Manager plays a vital role in overseeing daily cafeteria operations, monitoring service standards and hygiene while promoting environmental responsibility within the hotel. Their primary focus is to effectively managing colleagues, special days and incentives, playing a crucial role in enhancing our colleague satisfaction and contributing to the overall success of the hotel engagement. The secondary focus is to implement sustainable practices that align with the hotel goals, ensuring that operations are not only efficient but also environmentally friendly.

Typical Duties And Responsibilities

• Ensure colleague meals meet standards for taste, nutrition, freshness, and consistency
• Collaborate with Culinary leadership on seasonal, balanced menu planning
• Maintain food safety (EHC), hygiene, and allergen controls
• Create and develop rotational menu formats and labels for presentation
• Gather feedback through surveys and engagement
• Translate insights into action plans
• Communicate improvements back to colleagues and champion The Hive (colleague communication channel)
• Design monthly colleague dining activations
• Partner with HR and leadership to enhance culture and morale
• Position the cafeteria as a point of pride
• Lead, coach, and schedule cafeteria team members
• Foster accountability and professionalism
• Lead food waste reduction and sustainability initiatives
• Partner with Culinary and Stewarding to maximize whole-product usage
• Implement cost-saving strategies through menu engineering and cross-utilization
• Follow departmental policies, procedures and service standards
• Embrace the Fairmont brand promise and luxury in your role and in all your interactions

Qualifications

• Minimum 3 years’ experience as an Assistant Manager in a fast paced restaurant an asset
• Previous point of sale system experience
• Experience with Unionized environment an asset
• Excellent communication and organizational skills
• Strong interpersonal and problem solving abilities
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times

Additional Information

• The Ontario base salary range for this position is $60,960 - $73,000. Our salary ranges are determined by job and level. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience and/or work location.
• This posting is for an existing vacancy.
• AI disclosure: We use artificial intelligence to help screen and assess applications for this position. These tools assist our hiring team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

What’s in it for you?

• Healthy meals on us every shift.
• Travel discounts at Accor hotels worldwide.
• Skill Up: Custom learning programs to boost your talents.
• Impact: Make a difference through our Corporate Social Responsibility activities, like Sustainability program
• Level Up: Unlock new career heights with exciting growth paths.

Visa Requirements

Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Accommodations

We encourage you to let us know if you require any accommodation through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: [e-mail]

Our Commitment to Diversity & Inclusion

At Fairmont Royal York, we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual. As an Equal Opportunity Employer, we provide equal access to opportunities. We welcome applications from all qualified candidates.