Resident Experience Coordinator - Admin & Front Desk

Verve Senior Living; Mississauga; On-site; CAD 23,000 - 33,000; Full time

Job summary

Verve Senior Living in Mississauga seeks a friendly Receptionist to be the face of our residence, delivering exceptional guest experience and supporting daily administrative tasks. Under the Office Manager, you will handle front-desk duties, calls, scheduling, and basic bookkeeping while upholding our resident-focused values.

The role requires Grade 12, strong English, proficiency in MS Office, and the ability to multitask in a collaborative team environment.

Qualifications

• Grade 12 education minimum.
• Minimum 2 years receptionist/clerical experience in hospitality.
• Basic bookkeeping experience preferred.
• Strong written and spoken English.
• Proficient in MS Office (Word/Excel).
• Able to work with minimal supervision and solve problems.
• Multitasks well and works independently or in a team.
• Resident-focused with aligned values.

Responsibilities

• Welcomes residents and visitors with a smile and professional demeanor.
• Answers and directs telephone calls courteously.
• Assists in ordering and maintaining office supplies.
• Fields inquiries including marketing calls and directs to appropriate department.
• Coordinates move-ins with Marketing: welcome packages, orientation, keys.
• Provides clerical support: data entry, filing, minutes, spreadsheets.
• Supports residence security by monitoring entry/exit.
• Keeps reception area neat and tidy.
• Processes mail and deliveries; maintains paperwork flow.
• Records and stores lost property.
• Tracks guest meals and service revenue on POS.
• Maintains communications with residents, families, staff and public.
• Assists Life Enrichment with event setup and takedown.
• Creates daily resident census and maintains contact lists.
• Adheres to policies and completes mandatory training.
• Complies with OHSA/WSIA and safety programs.

Skills

Office administration

Typing

Communication

Problem solving

MS Office

Multitasking

Teamwork

Resident-focused

Education

Grade 12

Tools

Microsoft Office

Word

Excel

Job description

Verve Senior Living in Mississauga seeks a friendly Receptionist to be the face of our residence, delivering exceptional guest experience and supporting daily administrative tasks. Under the Office Manager, you will handle front-desk duties, calls, scheduling, and basic bookkeeping while upholding our resident-focused values.

The role requires Grade 12, strong English, proficiency in MS Office, and the ability to multitask in a collaborative team environment.