In-Clinic Client Care & Sales Coordinator

WSAudiology Americas; Hamilton; On-site; CAD 29,000 - 33,000; Full time

Job summary

HearCANADA is seeking a Client Care Coordinator for our Dundas, ON HearCANADA clinic. This fixed-term contract role runs as soon as possible until mid November 2026, with potential extension or internal opportunities based on business needs.

The role is full-time, Monday to Friday, 8:30 am–4:30 pm (37.5 hours/week). Compensation ranges from $21 to $24 per hour, dependent on experience. The position is onsite at the Dundas clinic with some local travel expected.

Qualifications

• 2+ years experience in a customer-facing role (sales, retail, busy office, or clinic)
• Comfortable interacting with customers and providing an exceptional client experience
• Strong sales acumen with ability to recommend products/services
• Team-player who collaborates well with colleagues
• Willingness to participate in local travel within the assigned region (car/driver's license preferred)

Responsibilities

• Deliver exceptional, individualized client experiences at the clinic
• Manage and schedule appointments; handle reminders and cancellations
• Recommend products and payment options to improve the client journey
• Maintain physical and electronic records
• Perform basic hearing aid maintenance and answer product questions
• Support local events and HearCANADA marketing in the community
• Educate on billing options and assist with AR duties as needed

Skills

Customer service

Sales

Team collaboration

Communication

Job description

HearCANADA is seeking a Client Care Coordinator for our Dundas, ON HearCANADA clinic. This fixed-term contract role runs as soon as possible until mid November 2026, with potential extension or internal opportunities based on business needs.

The role is full-time, Monday to Friday, 8:30 am–4:30 pm (37.5 hours/week). Compensation ranges from $21 to $24 per hour, dependent on experience. The position is onsite at the Dundas clinic with some local travel expected.