Client Care Coordinator - Fixed-Term Contract

WSAudiology Americas; Hamilton; On-site; CAD 29,000 - 33,000; Full time

Job summary

HearCANADA is seeking a Client Care Coordinator for our Dundas, ON HearCANADA clinic. This fixed-term contract role runs as soon as possible until mid November 2026, with potential extension or internal opportunities based on business needs.

The role is full-time, Monday to Friday, 8:30 am–4:30 pm (37.5 hours/week). Compensation ranges from $21 to $24 per hour, dependent on experience. The position is onsite at the Dundas clinic with some local travel expected.

Qualifications

• 2+ years experience in a customer-facing role (sales, retail, busy office, or clinic)
• Comfortable interacting with customers and providing an exceptional client experience
• Strong sales acumen with ability to recommend products/services
• Team-player who collaborates well with colleagues
• Willingness to participate in local travel within the assigned region (car/driver's license preferred)

Responsibilities

• Deliver exceptional, individualized client experiences at the clinic
• Manage and schedule appointments; handle reminders and cancellations
• Recommend products and payment options to improve the client journey
• Maintain physical and electronic records
• Perform basic hearing aid maintenance and answer product questions
• Support local events and HearCANADA marketing in the community
• Educate on billing options and assist with AR duties as needed

Skills

Customer service

Sales

Team collaboration

Communication

Job description

We are seeking a Client Care Coordinator to join our Client Care team! In this role, you will be responsible for administrative duties within the clinic, providing an exceptional client experience, and driving sales of our products and services.

Position Details:

• This is an onsite position based at our Dundas, ON HearCANADA clinic.

• Fixed-term (contract) position starting as soon as possible until mid November 2026. Potential for extension could be offered or consideration for other roles within the company based on business needs beyond the length of the contract.

• Hours are full-time Monday through Friday 8:30 am - 4:30 pm local time (37.5 hours per week)

• Compensation for this position is $21 - $24 hourly based on experience.

What you'll do:

• Provide an exceptional and individualized client experience for clients visiting and contacting the clinic

• Manage the clinic schedule by booking and rescheduling appointments; follow-up on missed appointments or with appointment reminders

• Making product and payment recommendations to enhance the client journey

• Support with maintaining physical and electronic records

• Perform basic hearing aid maintenance and product questions

• Participate in local events and marketing initiatives to support HearCANADA branding and networking within the local community

• Educate patients on billing and payment options; perform AR duties as assigned

What we're looking for:

• Experience in a customer-facing role - you bring 2+ years of experience working in sales, retail, a busy office, or a clinic environment and are comfortable interacting with customers

• Sales acumen - comfortability in recommending products and services to clients

• Customer-centric attitude - you are comfortable interacting with diverse client groups and networking within the community to position HearCANADA as the region's number one choice for hearing care services

• Team-player - you work well with others and appreciate what can be accomplished with support from colleagues

• Willingness to participate in some local travel - access to a car and a valid driver's license is strongly preferred as some travel will be expected within the assigned region (mileage paid) for community events and marketing initiatives

HearCANADA is committed to fair and accessible employment practices, and we welcome and encourage applications from candidates with disabilities. Accommodations are available on request for candidates taking place in all aspects of the selection process; requests can be submitted via [e-mail].