Import Ocean Coordinator

Shipco Transport Inc.; Montreal (administrative region); On-site; CAD 52,000 - 68,000; Full time

Benefits offered by this job

Group Insurance

RRSP

DPSP

Wellness account

Job summary

Shipco Transport Inc. in Montreal is seeking an Import Ocean Coordinator to manage daily communications with clients, origin offices, agents and vendors to ensure customer satisfaction and smooth import operations. The role requires strong bilingual English/French skills, 3+ years in freight forwarding or NVOCC, knowledge of customs and EDI/Im manifest regulations, and proficiency with MS Office; the team offers a dynamic, fast-paced environment.

Qualifications

• 3+ years experience in freight forwarding or NVOCC environment.
• Knowledge of customs regulations and understanding of Incoterms.
• Knowledge of EManifest regulations.
• Full computer literacy including MS Office applications.

Responsibilities

• Monitor and action daily emails from origin offices, agents, clients, and vendors.
• Monitor EManifest close messages and notify origin of errors or exceptions.
• Ensure warehouses are notified with correct documentation, EDI transmissions, and container pickup numbers.
• Check OS&D offload reports and notify origin with discrepancies.

Skills

Customer Service

Bilingual EN/FR

Freight forwarding

Incoterms knowledge

EManifest knowledge

MS Office

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Microsoft Teams

Job description

Import Ocean Coordinator

Application Deadline: 31 August 2026

Department: Operations Import

Employment Type: Full Time

Location: Montreal

Description

The Import Coordinator is responsible for the day-to-day tasks involved with customer service and communications with our clients, origin offices, agents, and vendors to achieve our ultimate goal – customer satisfaction.

Key Responsibilities

• Monitor and action daily emails from origin offices, agents, clients, and vendors.


• Monitor EManifest close messages for acceptance and immediately notify origin of any errors or exceptions.


• Ensure warehouses are notified and provided with all correct required documentation, EDI transmissions, and container pickup numbers for all containers and/or coloads.


• Check OS&D offload reports and photos received from warehouses for cargo damages and/or overages and/or shortages and notify origin with discrepancies.

Skills, Knowledge and Expertise

• Superior Customer Service aptitude, detailed oriented, multi-tasker, and ability to adapt to a fast paced environment.


• Bilingual English/French


• Minimum 3 years experience from freight forwarding or NVOCC consolidator environment.


• Knowledge of customs regulations and understanding of Incoterms


• Knowledge of EManifest regulations


• Full computer literacy including ability to work with Microsoft Outlook, Word, Excel and Teams

Benefits

Benefits include Group Insurance covering Health, Dental, Life, AD&D, LTD and Critical Care Insurance, HSA and Wellness account coverage after 90 days. We also offer a RRSP and a matching DPSP plan after 12 months of uninterrupted service.