Implementation Specialist

CyberQP; Canada; Remote; CAD 85,000 - 95,000; Full time

Job summary

Join a rapidly growing company that is redefining Zero Trust Helpdesk Security. As an Implementation Specialist, you will play a pivotal role in ensuring client satisfaction and successful adoption of innovative solutions. Your expertise in Microsoft technologies will drive exceptional customer experiences, while your collaborative spirit will enhance product offerings. This is a unique opportunity to contribute to a mission-driven organization committed to empowering IT professionals globally. If you're passionate about technology and customer success, this role is perfect for you!

Benefits

Health Insurance

Dental Insurance

Life Insurance

Disability Insurance

Work/Life Balance

Qualifications

• 2-4 years of experience in Technical Onboarding/Implementation.
• 3+ years in system administration with Microsoft technologies.

Responsibilities

• Guide clients through setup and integration for smooth transitions.
• Conduct product training sessions for customers and team members.

Skills

Technical Onboarding

System Administration

Microsoft Windows Server

Active Directory

Microsoft Entra ID

Microsoft 365 Administration

PowerShell Scripting

Zero Trust Principles

Customer Experience

Analytical Skills

Education

Bachelor's Degree in IT or related field

Industry Certifications (e.g., Microsoft Certified)

Tools

Microsoft 365

Azure Active Directory

PowerShell

Job description

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CyberQP is a rapidly growing venture backed Software as a Service (SAAS) provider that has redefined Zero Trust Helpdesk Security with leading-edge Privileged Access Management (PAM) and End-User Access Management (EUAM) solutions. Our platform enables secure elevated access for both technicians and end users, along with robust self-serve and identity verification capabilities. Backed by SOC 2 Type 2 certification, we empower IT professionals to eliminate identity and privileged access security risks, enforce compliance, and enhance operational efficiency. Our mission is simple: "Empowering Access, Redefining Privilege" for security focused IT professionals around the globe. CyberQP HQ is headquartered in Vancouver, British Columbia.

The Implementation Specialist plays a key role in ensuring the successful adoption and ongoing satisfaction of our suite of solutions tailored for both Managed Services Providers (MSPs) and Direct Mid-Market Enterprises. This person is a technically savvy individual with a passion for delivering exceptional customer experiences.

Responsibilities

• Onboarding and Implementation: Guide clients through setup and integration, troubleshooting any issues for a smooth transition. Accelerate time to value of CyberQP solutions post-sale.
• Hands-On Deployment Support: Serve as an additional resource to help customers deploy CyberQP directly to their clients, supplementing their internal deployment teams and ensuring successful implementation.
• Proactive Engagement: Reach out to clients to gather feedback, drive satisfaction, and identify utilization trends to collaborate with revenue-focused teams.
• Product Feedback and Improvement: Collect and analyze customer feedback to improve our product/service continuously.
• Cross-Functional Collaboration: Collaborate with new business and post-sale revenue teams to ensure alignment regarding customer needs, and drive business growth.
• Training and Education: Conduct product training sessions for customers and team members.
• Customer Advocacy: Represent customer needs within the company and collaborate with relevant teams.
• Technical Documentation: Assist in creating documentation to help customers effectively use the product.
• Platform Utilization and Customer Experience Enhancement: Utilize platform features to enhance customer onboarding and satisfaction.

Requirements

• 2-4 years’ experience in Technical Onboarding/Implementation
• 3+ years of experience in system administration or technical implementation roles with a focus on Microsoft technologies.
• Strong working knowledge of Microsoft Windows Server environments and Active Directory domain services, including Group Policy, OU structures, and user/group management.
• Hands-on experience with Microsoft Entra ID (Azure Active Directory) including conditional access, identity governance, and hybrid identity configurations.
• Proficient in Microsoft 365 administration (Exchange Online, SharePoint Online, Teams, OneDrive, Intune) including user provisioning and license management.
• Familiarity with hybrid identity models, including Azure AD Connect and federation services.
• Experience with PowerShell scripting for task automation and troubleshooting in Windows environments.
• Understanding of Zero Trust principles and Identity & Access Management (IAM) concepts.
• Ability to interpret technical requirements and translate them into deployment configurations and best practices.
• Comfortable guiding customers through technical implementations with a consultative approach.
• Strong documentation and communication skills for both technical and non-technical audiences.
• Proven experience in a high volume, fast paced environment providing technical pre/post-sales support in a vendor or consulting environment.
• A mindset of creating an exceptional customer experience.
• Excellent analytical and problem-solving skills combined with the ability to provide quick resolution to problems.
• Strong business and sales acumen.
• Preferred experience in working with MSPs and cybersecurity: PAM and PIM market experience a plus
• Travel to events and conferences required
• Industry certifications such as Microsoft Certified: Azure Administrator Associate, Microsoft 365 Certified: Modern Desktop Administrator Associate, or CompTIA Security+ are a plus.

Benefits and Perks

• High-quality Health, Dental, Life and Disability Insurance
• A remote position with an optimum work/life balance for staff and their families.

Our Commitment

CyberQP is committed to fostering, cultivating and preserving a culture of diversity and inclusion. We believe in equal treatment and opportunity for all staff and strive to actively build a diverse workforce where everyone is treated equally. Everyone has a responsibility to treat others with dignity and respect, and make sure all people feel included and have access to the same opportunities. We actively strive to create an environment where all persons are able to share their ideas, beliefs, and skills. We are proud to be an Equal Opportunity Employer, committed to equal employment opportunity and equitable compensation regardless of race, gender, religion, sex, sexual orientation, national origin, or disability.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology, Training, and Customer Service

• Industries

  Software Development

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