Bilingual Implementation Specialist - Fixed Term Remote - Canada - Hybrid

Cision Global; Canada; Remote; Confidential; Full time

Job summary

An established industry player is seeking an Implementation Consultant to empower clients by guiding them through the use of innovative software solutions. In this role, you'll leverage your strong project management and communication skills to ensure customer satisfaction and drive successful implementations. You'll collaborate closely with sales and account management teams, adapting to challenges and providing mentorship to new team members. Join a dynamic environment that values your contributions and fosters personal growth while shaping the future of communication.

Qualifications

• Strong technical and project management skills required.
• Ability to communicate effectively at various organizational levels.

Responsibilities

• Assist customers in achieving their goals using Cision software.
• Lead customers through project plans and facilitate communication.

Skills

Project Management

Communication Skills

Problem Solving

Time Management

Collaboration

Adaptability

Professionalism

Education

High School Diploma or GED

Public Relations and Communications Background

Tools

Salesforce

ChurnZero

Jiminny

Calendly

Office 365 Suite

Job description

At Cision, we believe in empowering every individual to make an impact. Here, your voice is heard, your ideas are valued, and your unique perspective fuels our collective success. As part of our global team, you'll thrive in an environment that champions curiosity, collaboration, and innovation, all while making meaningful contributions to the brands we accelerate.

Join us in shaping the future of communication and building authentic connections that matter. Whether you're solving complex problems or driving bold innovations, your growth is our success, and together, we’ll create the conversations of tomorrow.

Empower your impact at Cision. Be seen, be understood, be you.

As an Implementation Consultant, you will assist new and existing customers and will work closely with sales, account management and customer success to help customers achieve their goals using the Cision software. Requires strong technical and project management skills, and ability to communicate to various levels within the customer’s and internal organization. You will report directly to the Manager of Implementation.

Responsibilities

1. Strong Oral and Written Communication: presenting and leading customers through a project plan, facilitating exchange of ideas, status and issues
2. Mentorship: Provide leadership and guidance to new team members
3. Problem Solving: Recognizes obstacles and uses resources to identify solutions
4. Time Management: Uses time productively and distinguishes between low and high priorities with limited guidance
5. Collaboration: Communicates at high levels within customer organization to advise and troubleshoot with the customer regarding the configuration and use of Cision products and services. Actively partners with other Cision departments, such as Sales, to improve customer relationships and processes. Actively maintains knowledge regarding functional area and changing trends
6. Adaptability: Rapidly adapts to new information, changing conditions, or unexpected obstacles
7. Professionalism: Learns by mistakes and uses knowledge for self-improvement. Delivers on promises timely and meets commitments
8. Key Performance Indicators: this role requires the achievement of case duration and customer satisfaction (CSAT)

Qualifications

1. Project Planning: Develops project schedules and guides customers and team members through status meetings to encourage participation and promote collaboration
2. Execution: Manages an implementation project to key milestones with moderate supervision
3. Consultation: Identifies customer needs by listening to and analyzing the information provided. Delivers professional services after putting analysis into context and pointing out correlations between issues
4. Objection Handling: Asks discovery questions to understand customer’s pain points, concerns and questions
5. Education: High School Diploma or GED equivalent
6. Technology Prerequisites: experience using CRMs, customer success platforms, meeting recording and scheduling applications, data analysis and presentation-building tools

Preferred Qualifications

1. Technology: Salesforce, ChurnZero, Jiminny, Calendly, Office 365 Suite
2. Education: public relations and communications background
3. Work Experience: SaaS, customer service, public relations/communications

As a global leader in PR, marketing and social media management technology and intelligence, Cision helps brands and organizations to identify, connect and engage with customers and stakeholders to drive business results. For more information about Cision's award-winning solutions, including its next-gen Cision Communications Cloud, visit www.cision.com and follow @Cision on Twitter.

Cision is committed to fostering an inclusive environment where all employees can be their authentic selves and perform at their best. We believe diversity, equity, and inclusion is vital to driving our culture, sparking innovation and achieving long-term success. Cision is proud to have joined more than 600 companies in signing the CEO Action for Diversity & Inclusion pledge and named a “Top Diversity Employer” for 2021 by DiversityJobs.com.

Cision is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected statuses.

Cision is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Cision will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact [e-mail]