GRS Implementation Specialist

Sun Life Québec; Montreal; On-site; CAD 56,000 - 93,000; Full time

Job summary

An established industry player is seeking a GRS Implementation Specialist to manage the installation of Corporate Accounts clients. This role involves leading projects from initiation to closure, ensuring quality business solutions are delivered. You'll collaborate with various stakeholders, utilizing your bilingual skills and project management expertise to meet client expectations. The company values diversity and inclusion, offering flexible work arrangements and a supportive environment. If you're passionate about making a difference and thrive in a dynamic setting, this opportunity is perfect for you.

Qualifications

• Bilingualism is essential for communicating with clients across Canada.
• Strong knowledge of project management techniques is required.

Responsibilities

• Manage all phases of assigned projects using best practices.
• Define client requirements and create project plans.

Skills

Bilingualism (French, English)

Project Management Techniques

Problem-Solving Skills

Organizational Skills

Interpersonal Skills

Customer Focus

Leadership Skills

Education

PMP Certification or Equivalent

Experience in Group Retirement Services Operations

Job description

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You are as unique as your background, experience, and point of view. Here, you'll be encouraged, empowered, and challenged to be your best self. You'll work with dynamic colleagues — experts in their fields — who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients, who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families, and communities around the world.

Job Description:

The Group Retirement Services (GRS) Implementation Specialist is accountable for the accurate and timely installation of new Corporate Accounts clients and major revisions to existing Corporate Accounts clients. They are responsible for managing all components of their assigned projects, working in partnership with our clients, Advisors, Consultants, Business Development, and all internal stakeholders to deliver quality business solutions.

What will you do?

1. Define quality business solutions, using standard offerings and service capabilities.
2. Manage all phases of assigned projects from initiation to closure, applying Project Management best practices e.g., planning, scheduling, and risk management.
3. Define plan structures and map all client requirements.
4. Create and maintain project plans and timelines that clearly outline task assignments/ownership, deliverables, and targets, allowing for coordinated execution and control.
5. Proactively manage project changes, risks, issues, and actions.
6. Manage client, Advisor, and Consultant relationships to ensure project delivery expectations are specified and met.
7. Communicate project updates regularly and effectively to ensure all internal and external stakeholders are kept up-to-date (meetings, status updates, etc.).
8. Work with multi-site project teams.
9. Utilize strong leadership, influencing, and facilitation skills to coordinate and drive projects to successful completion.

What do you need to succeed?

• Bilingualism (French, English, both oral and written) is required to answer calls from English and French-speaking clients across Canada and worldwide.
• Sound knowledge of project management techniques.
• Proven experience leading or contributing to key projects.
• Excellent problem-solving and decision-making skills.
• Strong organizational skills and ability to prioritize a wide range of tasks over multiple projects.
• Solid understanding of Group Retirement Services and administrative practices.
• Strong interpersonal and communication skills (written and verbal).
• Customer focus.
• Proven ability to develop and nurture relationships, both internal and external.
• Positive, energetic attitude at all times.
• Ability to travel, if needed (must have access to a car).
• PMP certification or equivalent preferred.
• Previous experience in Group Retirement Services Operations and/or Sales & Service environment preferred.

Notes/Unique Requirements:

• Ability to manage a flexible work schedule.
• Overtime may be required to meet project deadlines.

The salary range is from $56,000 to $93,000, depending on location and other factors. Sun Life offers various incentive plans, which are discretionary and based on performance. We welcome applicants from all backgrounds, emphasizing diversity and inclusion. For accommodations, contact [e-mail].

We support flexible work arrangements; these can be discussed during the hiring process.

Only shortlisted candidates will be contacted. The application deadline is 15/05/2025.