Bilingual Implementation Specialist - Fixed Term

Cision; Canada; Remote; CAD 60,000 - 100,000; Full time

Job summary

An innovative firm is seeking an Implementation Consultant to empower clients in achieving their goals through effective use of software solutions. This role emphasizes strong communication, project management, and problem-solving skills, enabling you to work closely with customers and internal teams. You'll thrive in a collaborative environment that values your unique perspective and contributions. Join a company committed to diversity and inclusion, where your growth is a shared success. If you're passionate about driving impactful solutions and building authentic connections, this opportunity is perfect for you.

Qualifications

• Strong technical and project management skills.
• Ability to communicate effectively at various levels.
• Experience with CRMs and customer success platforms.

Responsibilities

• Assist customers in achieving their goals using Cision software.
• Manage implementation projects and guide customers through status meetings.
• Provide mentorship and leadership to new team members.

Skills

Project Management

Communication Skills

Problem Solving

Time Management

Collaboration

Adaptability

Education

High School Diploma or GED equivalent

Public Relations and Communications Background

Tools

Salesforce

ChurnZero

Jiminny

Calendly

Office 365 Suite

Job description

Remote - Canada

At Cision, we believe in empowering every individual to make an impact. Here, your voice is heard, your ideas are valued, and your unique perspective fuels our collective success. As part of our global team, you'll thrive in an environment that champions curiosity, collaboration, and innovation, all while making meaningful contributions to the brands we accelerate.

Join us in shaping the future of communication and building authentic connections that matter. Whether you're solving complex problems or driving bold innovations, your growth is our success, and together, we’ll create the conversations of tomorrow.

Empower your impact at Cision. Be seen, be understood, be you.

As an Implementation Consultant, you will assist new and existing customers and will work closely with sales, account management and customer success to help customers achieve their goals using the Cision software. Requires strong technical and project management skills, and ability to communicate to various levels within the customer’s and internal organization. You will report directly to the Manager of Implementation.

Strong Oral and Written Communication: presenting and leading customers through a project plan, facilitating exchange of ideas, status and issues
Mentorship: Provide leadership and guidance to new team members
Problem Solving: Recognizes obstacles and uses resources to identify solutions
Time Management: Uses time productively and distinguishes between low and high priorities with limited guidance
Collaboration: Communicates at high levels within customer organization to advise and troubleshoot with the customer regarding the configuration and use of Cision products and services. Actively partners with other Cision departments, such as Sales, to improve customer relationships and processes. Actively maintains knowledge regarding functional area and changing trends
Adaptability: Rapidly adapts to new information, changing conditions, or unexpected obstacles
Professionalism: Learns by mistakes and uses knowledge for self-improvement. Delivers on promises timely and meets commitments
Key Performance Indicators: this role requires the achievement of case duration and customer satisfaction (CSAT)
Qualifications
Project Planning: Develops project schedules and guides customers and team members through status meetings to encourage participation and promote collaboration
Execution: Manages an implementation project to key milestones with moderate supervision
Consultation: Identifies customer needs by listening to and analyzing the information provided. Delivers professional services after putting analysis into context and pointing out correlations between issues
Objection Handling: Asks discovery questions to understand customer’s pain points, concerns and questions
Education: High School Diploma or GED equivalent
Technology Prerequisites: experience using CRMs, customer success platforms, meeting recording and scheduling applications, data analysis and presentation-building tools
Preferred Qualifications
Technology: Salesforce, ChurnZero, Jiminny, Calendly, Office 365 Suite
Education: public relations and communications background
Work Experience: SaaS, customer service, public relations/communications

As a global leader in PR, marketing and social media management technology and intelligence, Cision helps brands and organizations to identify, connect and engage with customers and stakeholders to drive business results.PR Newswire , a network of over 1.1 billion influencers, in-depth monitoring, analytics and itsBrandwatch andFalcon.io social media platforms headline a premier suite of solutions. Cision has offices in 24 countries throughout the Americas, EMEA and APAC. For more information about Cision's award-winning solutions, including its next-gen Cision Communications Cloud, visitwww.cision.com and follow @Cision on Twitter.

Cision is committed to fostering an inclusive environment where all employees can be their authentic selves and perform at their best. We believe diversity, equity, and inclusion is vital to driving our culture, sparking innovation and achieving long-term success. Cision is proud to have joined more than 600 companies in signing theCEO Action for Diversity & Inclusion pledge and named a “Top Diversity Employer” for 2021 byDiversityJobs.com .

Cision is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected statuses.

Cision is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Cision will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact [e-mail]

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