Impactful Quality Service Analyst | Social Programs & Contracts

Community Living British Columbia; Terrace; Hybrid; CAD 78,000 - 81,000; Full time

Benefits offered by this job

Employer-paid extended health and dent

BC Public Service Pension plan

Generous vacation + personal days

Maternity/parental/adoption leave

Life insurance and disability

Wellness supports and EAP

Professional development funds

Discounts for government services

Job summary

Community Living British Columbia (CLBC) is hiring a Quality Service Analyst in Terrace. You will serve as the primary CLBC contact for service providers, lead contract negotiations for funding and service levels, and monitor contracts for quality while ensuring crisis resources are available.

The role requires collaboration with facilitators, development of service contracts, and strong budgeting and stakeholder engagement skills in a hybrid work setting in Terrace.

Qualifications

• Strong written and oral communication skills.
• Excellent analytical and problem-solving abilities.
• Ability to resolve conflicts with diverse stakeholders and manage priorities.

Responsibilities

• Consult with Facilitators about support requests, service availability, and resource suitability.
• Conduct on-site monitoring reviews of homes, facilities, programs, and investigate issues.
• Collaborate with the Facilitator to assist individuals and families in crisis.
• Develop and maintain service relationships and contracts or agreements.
• Negotiate contract costing and advise on corrective actions for contracted services.
• Ensure service collaboration and develop cost-sharing agreements.
• Communicate with staff about funding limits or delays and support local budgeting.

Skills

Communication skills

Analytical thinking

Problem solving

Conflict resolution

Budget management

Multi-tasking

Stakeholder engagement

Community representation

Education

Bachelor's degree in Business, Social Work, or related

Job description

Community Living British Columbia (CLBC) is hiring a Quality Service Analyst in Terrace. You will serve as the primary CLBC contact for service providers, lead contract negotiations for funding and service levels, and monitor contracts for quality while ensuring crisis resources are available.

The role requires collaboration with facilitators, development of service contracts, and strong budgeting and stakeholder engagement skills in a hybrid work setting in Terrace.