Quality Service Analyst

Community Living British Columbia; Terrace; Hybrid; CAD 78,000 - 81,000; Full time

Benefits offered by this job

Employer-paid extended health and dent

BC Public Service Pension plan

Generous vacation + personal days

Maternity/parental/adoption leave

Life insurance and disability

Wellness supports and EAP

Professional development funds

Discounts for government services

Job summary

Community Living British Columbia (CLBC) is hiring a Quality Service Analyst in Terrace. You will serve as the primary CLBC contact for service providers, lead contract negotiations for funding and service levels, and monitor contracts for quality while ensuring crisis resources are available.

The role requires collaboration with facilitators, development of service contracts, and strong budgeting and stakeholder engagement skills in a hybrid work setting in Terrace.

Qualifications

• Strong written and oral communication skills.
• Excellent analytical and problem-solving abilities.
• Ability to resolve conflicts with diverse stakeholders and manage priorities.

Responsibilities

• Consult with Facilitators about support requests, service availability, and resource suitability.
• Conduct on-site monitoring reviews of homes, facilities, programs, and investigate issues.
• Collaborate with the Facilitator to assist individuals and families in crisis.
• Develop and maintain service relationships and contracts or agreements.
• Negotiate contract costing and advise on corrective actions for contracted services.
• Ensure service collaboration and develop cost-sharing agreements.
• Communicate with staff about funding limits or delays and support local budgeting.

Skills

Communication skills

Analytical thinking

Problem solving

Conflict resolution

Budget management

Multi-tasking

Stakeholder engagement

Community representation

Education

Bachelor's degree in Business, Social Work, or related

Job description

We are honoured to again be selected as one of B.C.'s Top Employers.

If you are looking for an opportunity to contribute your experience, knowledge and passion in a meaningful way, CLBC is the place for you!

Community Living British Columbia (CLBC) is a Crown corporation responsible for arranging supports and services for adults with developmental disabilities and their families. CLBC staff strive to advance the vision of Communities of belonging, lives with connection.

Status/Term: Regular/Full-time
Classification/Salary: Social Program Officer (Growth to R24) / Position starts at $78,386 to $80,703 annually
Team: NTC 1
Location: Terrace (Hybrid - 3 days a week in the office - after passing a 6-month probation)

At CLBC, we are committed to fostering a diverse, equitable, inclusive, and accessible workplace. We encourage applications from all people with relevant skills, including women, Indigenous peoples, persons with disabilities, racialized people, and those who identify as 2SLGBTQ2+IA. For accommodation needs, please contact [e-mail] at any stage of the hiring process.

Visit our Careers at CLBC page to learn more about working at CLBC, what we offer, and tips for the interview process.

About the Role:

As a Quality Service Analyst at CLBC, you represent CLBC as the primary point of contact for service providers. You will lead contract negotiations for funding and service levels, review and monitor contracts for service quality, develop and approve new resources, manage service requests, and ensure crisis response systems and resources are available.

Key responsibilities:

• Consulting with Facilitators about support requests, service availability, and resource suitability
• Conducting on-site monitoring reviews (homes, staffed residential facilities, programs, etc.) and investigating competency and service issues
• Working with the Facilitator in assisting individuals and their families who are experiencing a crisis
• Recruiting and developing new service relationships
• Developing service contracts or agreements and negotiating the costing details and quantities
• Negotiating contract costing and advising on requirements for corrective action in contracted service delivery
• Ensuring service collaboration and developing cost-sharing agreements
• Liaising with key staff regarding current funding limitations or delays and participating as a team member in local budget management
• Reviewing financial reports to ensure delivery of services for approved funding supports

What you will bring:

• Preference will be given to candidates with a Bachelor's degree in Business, Social Work, or a related discipline
• Experience working in the social services sector in areas such as resource development or contract management
• An equivalent combination of relevant education/experience may be considered

We are also looking for:

• Strong written and oral communication skills, presentation skills, and interpersonal skills
• Excellent analytical and problem-solving skills
• Ability to resolve conflicts with a wide range of stakeholders and contribute to the resolution of urgent situations
• Ability to manage finances, budgets or other resources
• Ability to manage multiple priorities/projects and produce results within deadlines
• Ability to develop and enhance service networks, including colleagues, service providers and community members
• Ability to effectively represent CLBC in the community, exercising tact and diplomacy

Benefits: A rewarding career at CLBC comes with great benefits, including:

• Employer-paid extended health and dental plan
• A BC Public Service Pension plan with employer contributions
• Generous vacation plus additional personal days
• Paid maternity/parental/adoption leave
• Life insurance, paid sick days, and, if needed, long-term disability
• Wellness supports, including an Employee and Family Assistance Program
• Professional development funds and resources to encourage continuous learning and skill development
• Access to government discounts on travel, cell phones, and more!

Additional Info

• Travel: Occasional travel to communities surrounding Terrace
• Possession of a Class 5 driver's license and a clean driver's abstract is required
• Successful applicants are subject to a Criminal Record Check
• An eligibility list for internal candidates may be established

Closing date: Open until filled

If your application is shortlisted, you'll be invited to an interview where you'll have the opportunity to share more about your experience. Please note that only those selected for an interview will be contacted.

This opportunity is open to applicants who are legally entitled to work in Canada.