Impactful Case Manager - Workers' Compensation (Hybrid/Remote)

TELUS Health; Toronto; Hybrid; CAD 58,000 - 108,000; Full time

Benefits offered by this job

Comprehensive total rewards package

Hybrid work model (in-office/remote)

Generous pension matched

Learning & development opportunities

Career growth

Job summary

TELUS Health is recruiting a Workers’ Compensation Case Manager to lead complex occupational injury files and guide clients through rehabilitation and continuous improvement. You’ll work within a collaborative team to reduce injuries’ impact on organizational performance in a Canadian, multi-jurisdiction context.

Ideal candidates bring 2–5 years in injury management, strong communication, and proven analytical skills, with proficiency in Microsoft Office and familiarity with Teams/SharePoint.

Qualifications

• Completed post-secondary education in HR, IR, Business Administration, Law, or related field.
• 2–5 years' experience in occupational injury management with WCB cases.
• Experience in other Canadian jurisdictions is an asset.
• Excellent verbal and written communication.
• Strong organizational skills and ability to manage competing priorities.
• Proven problem-solving, analytical skills, and a collaborative mindset.
• Proficient in Microsoft Office; familiarity with Teams and SharePoint.

Responsibilities

• Manage complex occupational injury cases for clients in a matrix team environment.
• Guide clients through continuous improvement to reduce injuries' impact on operations and finances.
• Advise on maintaining employment relationships and accompany clients during rehabilitation visits.
• Collaborate with stakeholders to develop strategies for dispute management, including tribunal processes.
• Propose solutions to improve OHS management practices (training, medicals, prevention, outsourcing, ergonomics, etc.).

Skills

Communication

Organizational skills

Problem solving

Analytical thinking

Collaboration

Microsoft Office

MS Teams & SharePoint

Education

Post-secondary education in HR/IR/Business/Law or related

Tools

SharePoint

Microsoft Teams

Job description

TELUS Health is recruiting a Workers’ Compensation Case Manager to lead complex occupational injury files and guide clients through rehabilitation and continuous improvement. You’ll work within a collaborative team to reduce injuries’ impact on organizational performance in a Canadian, multi-jurisdiction context.

Ideal candidates bring 2–5 years in injury management, strong communication, and proven analytical skills, with proficiency in Microsoft Office and familiarity with Teams/SharePoint.