Case Manager National Workers Compensation Services

TELUS Health; Toronto; Hybrid; CAD 58,000 - 108,000; Full time

Benefits offered by this job

Comprehensive total rewards package

Hybrid work model (in-office/remote)

Generous pension matched

Learning & development opportunities

Career growth

Job summary

TELUS Health is recruiting a Workers’ Compensation Case Manager to lead complex occupational injury files and guide clients through rehabilitation and continuous improvement. You’ll work within a collaborative team to reduce injuries’ impact on organizational performance in a Canadian, multi-jurisdiction context.

Ideal candidates bring 2–5 years in injury management, strong communication, and proven analytical skills, with proficiency in Microsoft Office and familiarity with Teams/SharePoint.

Qualifications

• Completed post-secondary education in HR, IR, Business Administration, Law, or related field.
• 2–5 years' experience in occupational injury management with WCB cases.
• Experience in other Canadian jurisdictions is an asset.
• Excellent verbal and written communication.
• Strong organizational skills and ability to manage competing priorities.
• Proven problem-solving, analytical skills, and a collaborative mindset.
• Proficient in Microsoft Office; familiarity with Teams and SharePoint.

Responsibilities

• Manage complex occupational injury cases for clients in a matrix team environment.
• Guide clients through continuous improvement to reduce injuries' impact on operations and finances.
• Advise on maintaining employment relationships and accompany clients during rehabilitation visits.
• Collaborate with stakeholders to develop strategies for dispute management, including tribunal processes.
• Propose solutions to improve OHS management practices (training, medicals, prevention, outsourcing, ergonomics, etc.).

Skills

Communication

Organizational skills

Problem solving

Analytical thinking

Collaboration

Microsoft Office

MS Teams & SharePoint

Education

Post-secondary education in HR/IR/Business/Law or related

Tools

SharePoint

Microsoft Teams

Job description

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

Join our team and what we'll accomplish together

Joining a team of experienced Workers Compensation Case Managers, you will contribute to a dynamic team that not only files and maintains occupational injury claims, but also collaborates with Canada's best employers to provide a safer work environment.

By their nature, workers’ compensation claims often have complicating factors that require further investigation or represent significant legal, financial, and health and safety implications.

Our team of preventionists, case managers, appeal specialists, paralegals, lawyers, actuaries, and financial experts provide proactive, strategic guidance in all areas of employee health, safety and wellbeing to help our clients achieve the best outcomes in mitigating risk, maximizing savings, relieving administrative burden, and empowering employees.

What You’ll Do

• Ensure the overall management of complex occupational injury cases for clients in a matrix team environment.
• Guide clients through the process of continuous improvement aimed at reducing the impact of occupational injuries on their organizational and financial performance.
• Advise clients on how to maintain the employment relationship and accompany them during workplace visits that are part of the rehabilitation process.
• Collaborate with stakeholders to develop strategies for effectively managing disputes, including those handled by the Administrative Labour Tribunal]);
• Help expand the services offered to clients by proposing solutions to improve OHS management practices and performance (training sessions, medical assessments, prevention, legal services, outsourcing, ergonomics, etc.).

What You Bring

• Completed post-secondary education in Human Resources, Industrial Relations, Business Administration, Law, or a related field, or equivalent practical experience
• 2–5 years of experience in occupational injury management, including familiarity with opening and following up on WCB cases (administrative and medical) and the rules governing temporary assignment
• Additional experience in occupational injury management in other Canadian jurisdictions is an asset
• Excellent verbal and written communication skills
• Strong organizational skills with the ability to effectively manage competing priorities in a fast-paced, deadline-driven environment
• Proven problem-solving skills with a demonstrated, solutions-oriented mindset
• Strong analytical skills combined with the ability to synthesize detailed information
• Highly collaborative team player, capable of working independently and autonomously as needed
• Proficient in Microsoft Office Suite with exposure to Microsoft Teams and SharePoint

Salary Range: $58,100-$107,900 CAD

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. We're open to discussing competitive compensation packages tailored to your experience level and expertise.

TELUS offers rewarding benefits, which may vary per job function, such as:

• Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
• Flexibility to work in-office, virtually or a combination of both
• Generous company matched pension
• Opportunity to give back to communities in which we work, live and serve
• Career growth and learning & development opportunities to develop your skills
• And much more…

Job Type: This is for a current vacancy.

A Bit About Us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process.

Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.