Case Manager National Workers Compensation Services

TELUS; Toronto; Sur place; CAD 70 000 - 90 000; Plein temps

Résumé du poste

TELUS Health is seeking a Workers Compensation Case Manager to oversee complex occupational injury cases for clients and guide them through continuous improvement in safety and financial outcomes. You will collaborate with a matrix team and stakeholders to manage disputes, rehabilitation, and employment relationships, while expanding OHS services with training, assessments, and prevention initiatives.

The role requires 2–5 years of relevant experience, strong communication, and proficiency with

Qualifications

• Post-secondary education in HR, IR, business, law, or related field, or equivalent practical experience.
• 2–5 years of experience in occupational injury management, including familiarity with opening and following up on WCB cases and rules.
• Excellent verbal and written communication skills.
• Strong organizational skills to manage competing priorities in a fast-paced environment.
• Proven problem-solving and analytical abilities with a solutions-oriented mindset.
• Highly collaborative team player, able to work independently when needed.
• Proficient in Microsoft Office; exposure to Teams and SharePoint.

Responsabilités

• Oversee management of complex occupational injury cases for clients within a matrix team.
• Guide clients through continuous improvement to reduce injuries' impact on operations and finances.
• Advise on maintaining employment relationships and accompany workplace visits during rehabilitation.
• Collaborate with stakeholders to develop strategies for dispute management and OHS practices.
• Expand services by proposing solutions (training, medical assessments, prevention, legal services, outsourcing, ergonomics).

Connaissances

Occupational injury management

WCB claims

Communication

Organization

Problem-solving

Analytical skills

Team collaboration

Formation

Post-secondary education in HR/IR/Business/Law

Outils

Microsoft Office

Microsoft Teams

SharePoint

Description du poste

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.Join our team and what we'll accomplish togetherJoining a team of experienced Workers Compensation Case Managers, you will contribute to a dynamic team that not only files and maintains occupational injury claims, but also collaborates with Canada's best employers to provide a safer work environment.By their nature, workers’ compensation claims often have complicating factors that require further investigation or represent significant legal, financial, and health and safety implications.Our team of preventionists, case managers, appeal specialists, paralegals, lawyers, actuaries, and financial experts provide proactive, strategic guidance in all areas of employee health, safety and wellbeing to help our clients achieve the best outcomes in mitigating risk, maximizing savings, relieving administrative burden, and empowering employees.What You'll DoEnsure the overall management of complex occupational injury cases for clients in a matrix team environment.Guide clients through the process of continuous improvement aimed at reducing the impact of occupational injuries on their organizational and financial performance.Advise clients on how to maintain the employment relationship and accompany them during workplace visits that are part of the rehabilitation process.Collaborate with stakeholders to develop strategies for effectively managing disputes, including those handled by the Administrative Labour Tribunal];Help expand the services offered to clients by proposing solutions to improve OHS management practices and performance (training sessions, medical assessments, prevention, legal services, outsourcing, ergonomics, etc.).What You BringCompleted post-secondary education in Human Resources, Industrial Relations, Business Administration, Law, or a related field, or equivalent practical experience2–5 years of experience in occupational injury management, including familiarity with opening and following up on WCB cases (administrative and medical) and the rules governing temporary assignmentAdditional experience in occupational injury management in other Canadian jurisdictions is an assetExcellent verbal and written communication skillsStrong organizational skills with the ability to effectively manage competing priorities in a fast-paced, deadline-driven environmentProven problem-solving skills with a demonstrated, solutions-oriented mindsetStrong analytical skills combined with the ability to synthesize detailed informationHighly collaborative team player, capable of working independently and autonomously as neededProficient in Microsoft Office Suite with exposure to Microsoft Teams and SharePointA bit about usWe’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process.Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.