Absence Management & Workers' Comp Coordinator (Hybrid/Remote)

lifeworks; Toronto; Hybrid; CAD 48,000 - 65,000; Full time

Benefits offered by this job

Flexible benefits plan

3 weeks vacation

Pension matching

Job summary

TELUS Health is empowering every person to live their healthiest life. Our absence management solutions team helps employees return to health after work-related injury or illness by coordinating workers' compensation claims and ensuring accurate processing for clients and boards.

The Workers' Compensation Coordinator supports end-to-end claim coordination, documents flow in Case Management Systems, and communication with provincial boards and clients to meet service level agreements.

Qualifications

• Must-have : Paralegal license with Law Society of Ontario in good standing
• Strong to-have: Post-secondary education in health management, absence/disability management, or related field.
• Nice-to-have: Academic coursework in health & safety, workers' comp, medical terminology, disability management, insurance, or RTW/Rehabilitation

Responsibilities

• Serve as the operational backbone of the absence management team, managing the end-to-end coordination of workers' compensation claims.
• Partner with Claims Management Coordinators and Case Managers to coordinate the flow of information, managing touchpoints with provincial workers' compensation boards and clients to ensure seamless claim processing.
• Operating the internal system to attach incoming documents to claims;
• Processing invoices within our internal system Case Management Systems;
• Communicating with the provincial boards to obtain information on claim files;
• Communicating with clients for telephonic claim intake;
• Opening, sorting, scanning, and storing the mail we receive;
• Monitor key performance metrics (e.g., claim processing turnaround time) to ensure we meet service level agreements with clients and provincial boards.

Skills

Interpersonal skills

Client intake

Claims processing

Education

Paralegal license (LSO)

Post-secondary education in health management/absence management

Coursework in health & safety/RTW

Job description

TELUS Health is empowering every person to live their healthiest life. Our absence management solutions team helps employees return to health after work-related injury or illness by coordinating workers' compensation claims and ensuring accurate processing for clients and boards.

The Workers' Compensation Coordinator supports end-to-end claim coordination, documents flow in Case Management Systems, and communication with provincial boards and clients to meet service level agreements.