Impact Data & Systems Coordinator (Hybrid)

Hope Story; Cambridge; Hybrid; CAD 38,000 - 42,000; Part time

Benefits offered by this job

Group health benefits

Pro-rated vacation

Sick leave

Flex time

Professional development support

Job summary

Hope Story is seeking a Systems & Data Coordinator to manage the donor CRM, Microsoft 365 environment, and cybersecurity practices. The role involves hands-on system administration, data accuracy, and user support for staff and international partners.

The position is permanent, hybrid in Cambridge, Ontario, with 25-30 hours per week and a start date ASAP. Benefits include health coverage, vacation, sick leave, flex time and professional development support.

Qualifications

• Minimum 2 years relevant experience in CRM/database administration.
• Strong IT troubleshooting skills including Microsoft 365 administration.
• Excellent data-management and accuracy.
• Ability to support non-technical users clearly and patiently.
• Strong organizational and problem-solving skills.
• Ability to work from Cambridge office at least one day per week.

Responsibilities

• Administer Neon CRM: maintain donor, donation and sponsorship records.
• Manage recurring donations, campaigns, funds, rows, forms and data integrity; generate reports and tax receipts.
• Administer Microsoft 365: Teams, SharePoint, OneDrive, Exchange Online; manage user accounts and licenses.
• Provide day-to-day technology support to staff and partners; coordinate cybersecurity measures.
• Maintain system documentation and inventory; support onboarding/offboarding.

Skills

CRM/database administration

IT troubleshooting

Data management

Attention to accuracy

Non-technical user support

Organizational skills

Independent work

Communication

Tools

Neon CRM

Microsoft 365 (SharePoint/Teams/OneDrive/Exchange Online)

Security tools (MFA, access controls)

KnowBe4

Job description

Hope Story is seeking a Systems & Data Coordinator to manage the donor CRM, Microsoft 365 environment, and cybersecurity practices. The role involves hands-on system administration, data accuracy, and user support for staff and international partners.

The position is permanent, hybrid in Cambridge, Ontario, with 25-30 hours per week and a start date ASAP. Benefits include health coverage, vacation, sick leave, flex time and professional development support.