IT Support Analyst

Absolute Security; Vancouver; Hybrid; CAD 52,000 - 78,000; Full time

Benefits offered by this job

Competitive pay

Benefits package

Career development

Bright office with collaboration areas

Onsite fitness classes

Free refreshments

Job summary

Absolute Security is seeking an IT Support Analyst to join our Vancouver team. You will assist employees worldwide, work in a hybrid role from the downtown Vancouver office 2–3 days per week, and report to the IT Helpdesk Manager.

Responsibilities include resolving technical issues, setting up devices, managing tickets, and maintaining documentation. Ideal candidates have 2–5 years in IT support, familiarity with AD/Exchange, and strong customer service skills.

Qualifications

• 2–5 years in an IT support role.
• Experience with a ticketing system, Active Directory, and Exchange administration.
• Certifications like MCP or A+ are nice to have, not required.
• Solid Word documentation skills.
• Strong communication and customer service instincts.

Responsibilities

• Provide IT support to employees across the organization.
• Set up, upgrade, and swap laptops, phones, and other gear.
• Handle the support ticket queue, meet SLAs, and follow best practices.
• Keep IT documentation and inventory accurate and up to date.
• Take turns on the after-hours on-call rotation.

Skills

IT support

Active Directory

Exchange administration

Power Automate

Documentation

Windows

Mac

Communication

Education

IT training/education

Tools

Intune

SharePoint

OneDrive

Antivirus

Asset tracking

Encryption

VPNs

SSO/2FA

VOIP

LAN/WAN

Chat/conferencing tools

Job description

• Got a knack for solving technical issues and making people’s day a little easier?
• Absolute Security — a leader in cybersecurity — is looking for an IT Support Analyst to join our Vancouver team
• You’ll get hands‑on experience with a huge range of cutting‑edge tech, learn constantly, and never have a boring day
• You’ll be a go‑to for employees around the world, working out of our downtown Vancouver office 2–3 days a week (hybrid), reporting to the IT Helpdesk Manager
• Giving employees genuinely great IT support — the kind people are happy to leave a good review for
• Becoming an expert with macOS, iOS, Windows, and Android
• Working on the support ticket queue — hitting SLAs, following best practices, and keeping people happy
• Setting up, upgrading, and swapping out laptops, phones, and other gear
• Jumping into project work when it comes up
• Helping keep IT documentation clear and current
• Keeping hardware and software inventory organized
• Taking your turn on the after‑hours on‑call rotation
• Protect the security and privacy of Absolute and its customers
• Other duties as assigned by management

Benefits

• Recognition: Competitive pay, exceptional benefits, and matching programs for retirement plans
• Development: Training and career development to help you grow, personally and professionally
• Comfort: Bright, modern offices with ergonomic workspaces, and areas for team collaboration and individual focus
• Inspiration: In‑office art gallery, seasonally refreshed with a vibrant selection from British Columbia artists
• Refreshments: Free refreshments, from pastries to popcorn to pizza, and a huge selection of hot and cold beverages
• Health: Onsite fitness classes to burn off calories from the free snacks and keep you mentally sharp
• Connection: Monthly social events and an annual retreat to bring the team together and celebrate our wins
• Balance: Work/life balance with flexible time off and Absolute‑sponsored events for the whole family

Requirements

• Certifications like MCP or A+ are nice to have, not required
• A genuine appetite for learning new tech and processes
• 2–5 years in an IT support role
• Experience with a ticketing system, Active Directory, and Exchange administration
• Extra bonus points for experience with AI tools or automation (like Power Automate)
• Solid Word documentation skills
• A self-starter with sharp attention to detail who can stick to process when it matters
• Great organizational and customer service instincts — working solo or on a team
• Bonus points for Intune, SharePoint & OneDrive, antivirus, asset tracking, encryption, VOIP, VPNs, LAN/WAN, SSO/2FA and chat/conferencing tools
• Solid grip on Windows, Mac, Android/iOS, and Microsoft Office (including 365)
• Comfortable asking for help when you need it
• A knack for researching and troubleshooting tricky problems
• Strong communication skills and a positive, can-do attitude
• Some formal IT training or education