I.T. Technician

Socket.dev; Vaughan; On-site; CAD 23,000 - 32,000; Full time

Benefits offered by this job

Free admission to Canada’s Wonderland

Employee merchandise discounts

Staff events and park perks

Cafeteria discounts

Job summary

Canada’s Wonderland is seeking an IT helpdesk specialist to support associates and guests with POS, debit/credit, and related systems. This on-site role requires strong Windows and Office skills, plus hardware/software troubleshooting.

You will handle on-site and phone-based helpdesk, perform routine maintenance, and resolve complex issues while following park policies. Candidates must be 18+, with flexible shifts including weekends and holidays.

Qualifications

• Experience with Windows OS and MS Office applications.
• Proficient troubleshooting of software, hardware, and network issues.
• Basic networking knowledge (Ethernet, TCP/IP) and related protocols.
• Ability to lift up to 50 lbs. and provide own safety shoes.
• Availability for flexible shifts including weekdays, weekends, evenings and holidays.

Responsibilities

• Analyze, prioritize, and respond to issues with POS, Debit/Credit, and related systems.
• Address IT helpdesk issues on-site and over the phone.
• Resolve in-house and 3rd party software/hardware problems.
• Perform upgrades and preventive maintenance to PCs.
• Research and resolve complex issues with expert solutions.
• Maintain adherence to policies and procedures.

Skills

Windows OS

Microsoft Office

Troubleshooting

Customer service

Tools

FTP

Telnet/SSH

VNC

Ethernet/TCP-IP

Networking basics

Job description

Overview

$20.00 / hour

This is a vacant position. Candidates must be minimum 18 years of age and meet the requirements listed below.

Joining our Canada’s Wonderland team means you’ll provide associates and guests with exceptional service when they visit the park.

You’ll also…

• Analyze, prioritize, and respond to specific issues with Point-of-Sale, Debit/Credit, and related systems
• Address IT helpdesk issues on-site and over the phone
• Resolve in house and 3rd party software and hardware issues
• Ensure adherence to defined policies and procedures within department and company-wide
• Research, resolve, and respond to highly complex issues, providing expert and creative solutions
• Perform upgrades and preventative maintenance to PC’s
• Perform daily system routines
• Have other opportunities to learn and expand knowledge

Some of our amazing perks and benefits:

• FREE Admission to Canada’s Wonderland and other parks!
• Earn promotional tickets for friends & family!
• 20% discount on Merchandise and at select Food locations; employee cafeteria with discounted food.
• FREE and/or discounted admission to many Ontario attractions.
• Work with a diverse team in a fun environment.
• Employee events with RIDES, GAMES, and FREE FOOD!

Responsibilities

Canada’s Wonderland is home to over 300 acres of world class rides and attractions for the entire family, including a 20 acre water park. We are the ultimate destination for attractions, food, live shows, and events! We want YOU to join us in making people happy! As a member of our team, you’ll…

• Make our guests happy by delivering amazing experiences and helping them create lifelong memories
• Interact with different people of all ages and backgrounds
• Gain skills, knowledge, and experience that will benefit in your future

Qualifications

• Expert knowledge of Microsoft Windows operating systems and Microsoft Office applications
• High level of proficiency with Microsoft Office applications
• Experience in troubleshooting software, hardware, and network problemsWorking knowledge of network topologies (i.e.: Ethernet, 100BaseT), network protocols (i.e.: TCP/IP), and applications (i.e.: FTP, Telnet/SSH, VNC)
• Individuals that have networking experience (an asset)
• Candidates that have a valid Ontario Driver’s License (G2/G) with a clean abstract
• Ability to lift up to 50 lbs. and must provide own safety shoes
• Availability that includes working flexible shifts on weekdays, weekends, evenings, and holidays