I.T. Technician

Canada's Wonderland; Vaughan; On-site; CAD 23,000 - 32,000; Part time

Benefits offered by this job

Free park admission

Promotional tickets

Employee discount on merchandise

Discounted meals

Ontario attractions

Diverse team

Employee events with rides and free食品

Job summary

Canada’s Wonderland is seeking an on-site IT Helpdesk team member to assist associates and guests with system issues across POS and related platforms. The role offers hourly pay of $20.00 and requires a minimum age of 18, with flexible shifts across weekdays, weekends, evenings, and holidays.

As part of the team, you will diagnose and resolve software and hardware problems, provide on-site support, and help maintain Windows and Office environments.

Qualifications

• Expert knowledge of Windows operating systems and MS Office applications.
• Strong troubleshooting for software, hardware, and network problems.
• Working knowledge of Ethernet, TCP/IP, and related network protocols.
• Ability to lift up to 50 lbs and provide own safety shoes.
• Ontario driver’s license (G2/G) with a clean abstract.
• Flexible availability including weekdays, weekends, evenings, and holidays.

Responsibilities

• Analyze, prioritize, and respond to issues with Point-of-Sale, Debit/Credit, and related systems.
• Address IT helpdesk issues on-site and over the phone.
• Resolve in house and 3rd party software and hardware issues.

Skills

Windows OS

MS Office

Troubleshooting

Networking basics

TCP/IP

FTP Telnet SSH VNC

Driver's License (Ontario)

Lifting 50 lbs

Shift flexibility

Job description

Overview

$20.00 / hour

This is a vacant position. Candidates must be minimum 18 years of age and meet the requirements listed below.

Joining our Canada’s Wonderland team means you’ll provide associates and guests with exceptional service when they visit the park.

You’ll also…

• Analyze, prioritize, and respond to specific issues with Point-of-Sale, Debit/Credit, and related systems
• Address IT helpdesk issues on-site and over the phone
• Resolve in house and 3rd party software and hardware issues
• Ensure adherence to defined policies and procedures within department and company-wide
• Research, resolve, and respond to highly complex issues, providing expert and creative solutions
• Perform upgrades and preventative maintenance to PC’s
• Perform daily system routines
• Have other opportunities to learn and expand knowledge

Some of our amazing perks and benefits:

• FREE Admission to Canada’s Wonderland and other parks!
• Earn promotional tickets for friends & family!
• 20% discount on Merchandise and at select Food locations; employee cafeteria with discounted food.
• FREE and/or discounted admission to many Ontario attractions.
• Work with a diverse team in a fun environment.
• Employee events with RIDES, GAMES, and FREE FOOD!

Responsibilities

Canada’s Wonderland is home to over 300 acres of world class rides and attractions for the entire family, including a 20 acre water park. We are the ultimate destination for attractions, food, live shows, and events! We want YOU to join us in making people happy! As a member of our team, you’ll…

• Make our guests happy by delivering amazing experiences and helping them create lifelong memories
• Interact with different people of all ages and backgrounds
• Gain skills, knowledge, and experience that will benefit in your future

Qualifications

• Expert knowledge of Microsoft Windows operating systems and Microsoft Office applications
• High level of proficiency with Microsoft Office applications
• Experience in troubleshooting software, hardware, and network problems
• Working knowledge of network topologies (i.e.: Ethernet, 100BaseT), network protocols (i.e.: TCP/IP), and applications (i.e.: FTP, Telnet/SSH, VNC)
• Individuals that have networking experience (an asset)
• Candidates that have a valid Ontario Driver’s License (G2/G) with a clean abstract
• Ability to lift up to 50 lbs. and must provide own safety shoes
• Availability that includes working flexible shifts on weekdays, weekends, evenings, and holidays