Hybrid Underwriting Operations Coordinator

The Co-operators Group; Calgary; Hybrid; CAD 44,000 - 73,000; Full time

Benefits offered by this job

Training opportunities

Flexible work options

Well-being programs

Volunteer days

Job summary

CGIC in Alberta is seeking an Underwriting Coordinator to support the day-to-day operations of a 90+ member underwriting team. The role covers staffing, scheduling, and reporting, with a hybrid work model (2 days in office) and English required.

Responsibilities include workforce management, budget support, and cross-functional collaboration to ensure efficient service delivery and accuracy in operational data.

Qualifications

• Post-secondary education completed.
• Minimum 2 years of experience in an administrative or workforce coordination role.
• Experience with scheduling and resource management in a service-oriented environment.
• Advanced proficiency in Microsoft Excel, including complex spreadsheets and reports.

Responsibilities

• Coordinate staffing, scheduling and resource allocation to support underwriting operations.
• Monitor schedule adherence and identify staffing gaps or service gaps.
• Maintain workforce management systems, employee profiles and reporting requirements.
• Generate and distribute operational reports for leadership decision-making.
• Collaborate with leaders and IT teams to resolve service delivery issues.

Skills

Excel proficiency

Organizational skills

Communication skills

Problem solving

Education

Post-secondary education

Tools

GENESYS

Job description

CGIC in Alberta is seeking an Underwriting Coordinator to support the day-to-day operations of a 90+ member underwriting team. The role covers staffing, scheduling, and reporting, with a hybrid work model (2 days in office) and English required.

Responsibilities include workforce management, budget support, and cross-functional collaboration to ensure efficient service delivery and accuracy in operational data.