Call Center Agent

Air Transat; Montreal (administrative region); Hybrid; CAD 34,000 - 38,000; Full time

Benefits offered by this job

Hybrid work arrangement

Salary with performance bonuses

3 weeks vacation + 5 days off upon hir

Travel benefits

Group insurance

RRSP

Referral program

Job summary

Air Transat is seeking a customer service agent to handle inbound calls from customers and travel agents. You will promote Transat products, assist with reservations, and help customers navigate our websites.

The role offers a hybrid schedule with an office in Montreal and remote options where applicable. Ideal candidates have at least one year in a call center, are fluent in French and English, and may benefit from Spanish or Portuguese language skills.

Qualifications

• Comfortable with computer tools and various systems.
• Day shift: approx. 37.5 hours/week with flexible shifts.
• Minimum of one year of call center experience.
• Experience in travel is an asset.
• Bilingual French and English required for Quebec positions; English communication with colleagues and customers is frequent.
• Spanish or Portuguese language skills are a plus.

Responsibilities

• Be the voice of Transat by answering incoming calls from customers and travel agents (reservations, flight changes, etc.).
• Promote Transat products (seat selection, baggage, services, insurance, etc.).
• Assist customers in navigating our websites.

Skills

Customer service

Call center experience

Bilingual (French & English)

Spanish/Portuguese asset

Job description

Company Description

Be part of the journey!

Our mission is to be our customers' and team's favorite airline.

Open-mindedness, care for others, intelligence at work and above all a good dose of fun allow us to accomplish great things every day. Our commitment has earned us the title of World's Best Leisure Airline on several occasions, and this is only the beginning.

Want to join us? You will have the chance to enjoy exclusive travel privileges to explore the world and create unforgettable memories. You will also have the opportunity to work in modern and inspiring work environments.

What we offer you

• A hybrid position, with all computer equipment provided. Regular visits to the office are to be expected;
• A base salary of $17.75/hr, enhanced by performance bonuses and incentives.
• A guaranteed salary increase with the addition of competence for the South package.
• 3 weeks of vacation + 5 days off upon hiring.
• Immediate travel benefits: unlimited standby tickets, confirmed tickets and exclusive discounts to create your most beautiful memories.
• A stimulating environment to develop your talent and build a rewarding career.
• A complete range of group insurance, an RRSP and enviable travel privileges.
• An advantageous referral program: invite talented people like you and be rewarded!

Job Description

Your responsibilities

• Be the voice of Transat by answering incoming calls from customers and travel agents (reservations, flight changes, etc.)
• Promote Transat products (e.g., seat selection, baggage, special services, insurance, etc.)
• Assist customers in navigating our websites.

What we provide to you

• A schedule defined according to operational needs, confirmed in advance and adapted to your seniority and preferences.
• Personalized training and onboarding to master our products and systems. 2 to 3 days in person will be required for training and onboarding.
• Two options to work according to your lifestyle:
  • At the Montreal office, at 300 Léo-Pariseau, a stone's throw from Mount Royal Park.
  • In hybrid mode, according to your flexibility.

Qualifications

What we are looking for

• Comfortable with computer tools and various systems.
• Day shift: Variable schedule of approximately 37.5 hours/week, 7 days a week, with the possibility of shifts between 7 a.m. and 9 p.m., depending on preferences, availability and seniority.
• Minimum of one year of call center experience.
• Experience in the travel field is an asset.
• Recognized for your excellence in customer service.
• Bilingual (French and English, spoken and written).*
• Fluency in Spanish or Portuguese is an asset.

*Good command of French is required for positions in Quebec. The person in this position will need to communicate frequently in English, orally and in writing, with colleagues, customers and other stakeholders, both in Quebec and internationally.

Additional Information

Employment Equity

Transat is committed to fostering an inclusive and respectful environment where equity prevails. We strive to bring together a workforce that reflects the diversity of our customers and the communities in which we travel. We therefore encourage women, visible minorities, ethnic minorities, Indigenous peoples and persons with disabilities to apply. Transat will accommodate persons with disabilities throughout the selection and hiring process. If you need accommodation measures, please contact us so that we can together meet your needs appropriately.