Call Center Agent

Air-Transat; Montreal (administrative region); Hybrid; CAD 23,000 - 26,000; Full time

Benefits offered by this job

Online training

Base salary

Performance incentives

Vacation & floating days

Travel benefits

Insurance

RRSP

Referral program

Job summary

Transat is seeking a customer service professional to handle inbound calls from customers and travel agents for reservations or flight changes. You will promote products and guide customers as they navigate our websites, all while delivering outstanding service with empathy and active listening.

The role offers a rotating or evening schedule, training support, and options to work from our Montreal office or from home, with a flexible hybrid arrangement and travel benefits.

Qualifications

• Comfortable using various computer systems and applications.
• Known for having great customer service skills.

Responsibilities

• Be the voice of Transat by answering inbound calls from customers and travel agents for reservations or flight changes.
• Promote Transat products (e.g. seat selection, baggage, special services, insurance, etc.).
• Guide our customers during their navigation on our websites.
• All of this, with great listening skills, empathy and a sincere desire to offer an outstanding service.

Skills

Customer service

Computer systems

Job description

• Contract Type: Permanent - Full Time
• Job Category: Non-Unionized

Company Description

Be Part of the Journey!

Our mission is to be the preferred airline of our customers and our team.

Open-mindedness, concern for others, intelligence at work and, above all, a healthy dose of fun enable us to achieve great things every day, such as becoming the first international tour operator to obtain Travelife certification for our commitment to sustainable tourism. We have also won the title of world's best leisure airline several times over. And this is just the beginning.

What we have to offer you:

• 12 to 15 days of paid online training, accompanied by our dedicated training team
• A base salary of $17.75/hr, plus monthly performance incentives.
• Speedy salary progression based on the acquisition of new skills (e.g.: South packages, Europe, etc.)
• 3 weeks of vacation and 5 floating days that will allow you, unlimited standby tickets and a several discounts to create your most beautiful travel memories
• The perfect work environment to develop your talent and build a career with us
• A full range of group insurance, a RRSP and advantageous travel benefits
• ...and even a referral program if you refer us talented people like you!

Job Description

Your responsibilities...

• Be the voice of Transat by answering inbound calls from customers and travel agents for reservations or flight changes
• Promote Transat products (e.g. seat selection, baggage, special services, insurance, etc.)
• Guide our customers during their navigation on our websites
• All of this, with great listening skills, empathy and a sincere desire to offer an outstanding service

Not to mention...

• A schedule based on fluctuations of anticipated calls and confirmed in advance according to your preferences. Here are two possibilities based on a full time 37.5h :
  • Rotating schedule day/evening, with availabilities from 7am to 11pm, 7 days a week.
  • Evening schedule, with availabilities from 1pm to 11pm, 7 days a week.
• A dedicated training program with personalized accompaniment to learn our different products and systems and ensure your success with us.
• Different possibilities at your disposal for you to work hassle free:
  • From our Montreal office, located at 300 Léo-Pariseau, a few steps away from Mount Royal Park if you like a nature escape during your lunch time
  • From your home, to enjoy your comfort and reduce your commuting carbon footprint
  • Acombination of the two, according to your wishes and the flexibility you need

Qualifications

Are you interested? Let’s discuss this further more if you are...

• Comfortable using various computer systems and applications
• Known for having great customer service skills

Keep an eye on your e-mail, as a team member will contact you if your application is selected for an interview. (also check junk mail)

Additional Information

*A good knowledge of French is required for positions in Quebec. The incumbent will be required to communicate and collaborate frequently in English, both orally and in writing, with colleagues, customers, and other stakeholders in Quebec and internationally.

*Artificial intelligence tools are used to analyze applications, whether to sort or preselect profiles based on criteria related to job requirements. All applications are then reviewed by our recruitment team to ensure a fair and inclusive process.

Employment Equity

At Transat, we foster an environment where inclusiveness, respect and equity reign. We endeavour to build a workforce that reflects the diversity of our customers as well as the communities to which we travel. We encourage women, members of visible minorities, ethnic minorities, aboriginal peoples as well as people with disabilities to submit their candidacy. Transat will accommodate people with disabilities throughout the recruitment and selection process. If you require an accommodation, please contact us in order to work together in meeting adequately your needs.

Job Location