Holiday Travel Advisor (1-year temporary)

Air Transat; Quebec; Hybrid; CAD 42,000 - 54,000; Full time

Benefits offered by this job

Group insurance

RRSP

Travel perks

Vacation days

Job summary

Air Transat in Quebec is seeking a Vacation Travel Advisor to assist customers with planning travel, design custom itineraries, and maximize sales opportunities. You will handle calls, research options, and present supplier packages while delivering exceptional service.

The role requires 2+ years in travel product sales, OPC certification, and fluency in French and English. Base plus commissions; Monday to Saturday schedule with benefits including insurance and travel perks.

Qualifications

• High school diploma or equivalent with relevant experience.
• OPC certification required; TICO is an asset or willingness to obtain it.
• Excellent consultative selling, communication and relationship-building skills.
• Fluency in French and English is required for Quebec roles.

Responsibilities

• Answer incoming calls and provide personalized travel advice.
• Identify customer needs and propose best travel options.
• Research, plan and book travel products using available tools.
• Design and sell travel packages including tailor-made itineraries.
• Present options from major industry suppliers confidently.
• Support customers with online bookings and follow up on files.
• Grow sales of complementary products and meet commercial targets.

Skills

Consultative selling

Customer service

Bilingual French/English

Education

High school diploma

OPC certification

Tools

MS Office (Word/Excel/Outlook/Teams)

AI tools (Copilot)

Job description

Company Description

Be part of the journey!

Our mission is to be our customers' and team's favorite airline.

Open-mindedness, care for others, intelligence at work and, above all, a good dose of fun allow us to accomplish great things every day. Our commitment has earned us the title of world's best leisure airline on several occasions, and this is only the beginning.

Want to join us? You will have the chance to enjoy exclusive travel perks to explore the world and create unforgettable memories. You will also have the opportunity to work in modern and inspiring work environments.

Job Description

In collaboration with the call center supervisor, the vacation travel advisor supports customers in planning their travel projects by offering solutions tailored to their needs, while delivering an exceptional service experience and maximizing sales opportunities.

Responsibilities:

• Answer incoming customer calls and provide personalized service.
• Effectively identify needs to recommend the best travel options.
• Research, plan and book travel products using available tools.
• Design and sell travel packages and itineraries, including complex tailor‑made itineraries.
• Confidently present the various options offered by major industry suppliers.
• Support customers using online booking tools and follow up on current files. (Sirev and PC Voyages an asset)
• Develop sales of complementary products and contribute to achieving commercial objectives.
• Stay abreast of market trends and adapt recommendations according to customer needs.

Qualifications

• High school diploma or equivalent combination of training and relevant experience.
• Minimum of 2 years of experience in travel product sales in a travel agency or call center.
• Experience in planning and booking international travel involving multiple products and destinations.
• OPC certification required; TICO certification considered an asset or willingness to obtain it.
• Excellent skills in consultative selling, influence, prospecting, and building trusting relationships with customers.
• Excellent communication, customer service, organizational, and time and emergency management skills.
• Excellent command of MS Office tools (Word, Excel, Outlook, Teams) and demonstrated ease with collaborative digital tools and AI (e.g. Copilot). Ability to learn quickly and adapt to new technologies.
• Oral and written proficiency in French and English.*

* Good proficiency in French is required for positions in Quebec. The incumbent will be required to communicate frequently in English, orally and in writing, with colleagues, clients or other stakeholders, both in Quebec and internationally.

Additional Information

• Schedule Monday to Saturday, 9 a.m. to 5 p.m. Availability on weekdays and weekends is required. (2 Saturdays per month).
• Base salary plus commissions. (competitive incentive program)
• Three weeks of vacation and five personal days upon hiring.
• Budget allocated for fam trips.
• Group insurance, RRSP and advantageous travel perks, including unlimited standby tickets, confirmed tickets and exclusive discounts.

Artificial intelligence tools are used for candidate analysis, whether to sort or pre-select profiles based on criteria related to job requirements. All applications are then reviewed by our recruitment team to ensure a fair and inclusive process.

Employment Equity

Transat is committed to fostering an inclusive and respectful environment where equity prevails. We strive to build a workforce that reflects the diversity of our customers and the communities in which we travel. We therefore encourage women, visible minorities, ethnic minorities, Indigenous peoples, and persons with disabilities to apply. Transat will accommodate persons with disabilities throughout the selection and hiring process. If you need accommodation measures, please contact us so that we can jointly meet your needs appropriately.