Hybrid Toronto: Growth & Retention Delivery Lead

Intuit; Toronto; Hybrid; CAD 119,000 - 161,000; Full time

Job summary

Intuit in Toronto is seeking a Growth and Retention Delivery Lead to own the delivery and commercial performance of Canada’s QuickBooks G&R programs. You will drive onboarding, activation, retention, and sales through service targets by coordinating with outsourced partners and setting the Canada revenue plan.

As the Craft Lead for Growth and Retention across International Service Delivery, you will define the operating model, quality standards, and playbooks, ensuring consistency across

Qualifications

• 5+ years of experience in customer success, growth and retention, or commercial operations
• Full personal accountability for a retention, churn, or monetization metric at scale
• Experience delivering commercial outcomes through outsourced or BPO partners
• Experience setting and maintaining an operating standard, playbook, or quality framework across multiple markets
• Strong written and verbal communication with senior stakeholders

Responsibilities

• Own the day-to-day operational delivery of Canada G&R programs and be accountable for onboarding, retention, and sales through service targets
• Translate strategy into a delivery plan with milestones and clear ownership
• Define and manage partner performance and improvements with outsourced partners
• Lead the growth and retention craft across international service delivery and maintain a global playbook

Skills

Communication skills

Data-driven decisions

Cross-functional collaboration

Customer success mindset

Education

Bachelor’s degree

MBA preferred

Job description

Intuit in Toronto is seeking a Growth and Retention Delivery Lead to own the delivery and commercial performance of Canada’s QuickBooks G&R programs. You will drive onboarding, activation, retention, and sales through service targets by coordinating with outsourced partners and setting the Canada revenue plan.

As the Craft Lead for Growth and Retention across International Service Delivery, you will define the operating model, quality standards, and playbooks, ensuring consistency across