Hybrid Technical Support Analyst — Fast, Clear Help

YouPotential; Toronto; Hybrid; CAD 55,000 - 75,000; Full time

Job summary

YouPotential is seeking a Technical Support Analyst to provide first-line support across internal systems and partner platforms in a hybrid Toronto setting. You will triage issues, reproduce bugs, and document findings while maintaining a service-driven mindset.

You will translate complex technical details into business-friendly language for stakeholders. The role emphasizes collaboration with developers, timely ticket updates, and robust knowledge-base contributions to improve processes and

Qualifications

• 2–4 years of experience in technical support or related roles.
• Strong troubleshooting and analytical skills.
• Clear written and verbal communication skills.

Responsibilities

• Triage, investigate, document, and resolve incoming support tickets.
• Act as a communication bridge between end users and development teams; provide timely updates.

Skills

Troubleshooting

Analytical thinking

Communication

Independent工作

Tools

Freshdesk

Job description

YouPotential is seeking a Technical Support Analyst to provide first-line support across internal systems and partner platforms in a hybrid Toronto setting. You will triage issues, reproduce bugs, and document findings while maintaining a service-driven mindset.

You will translate complex technical details into business-friendly language for stakeholders. The role emphasizes collaboration with developers, timely ticket updates, and robust knowledge-base contributions to improve processes and