Hybrid Post-Sales Solutions Engineer for MSP Partners

N-able Technologies Ltd.; Ottawa; Hybrid; CAD 99,863 - 150,478; Full time

Benefits offered by this job

Medical, dental and vision insurance

Generous PTO

Paid Volunteer Days

Pension Plan with company contribution

Employee Stock Purchase Program

Discounted gym access

Custom learning experiences

Job summary

A leading software firm is looking for a Post Sales Solutions Engineer in Ottawa to enhance partner relationships and provide technical support. This hybrid role involves troubleshooting, solution design, and training for both partners and teams, ensuring effective use of products. The ideal candidate will have experience in a customer-facing technical role, strong communication skills, and proficiency in technology. A competitive salary between $73,000 and $110,000 is offered, along with bonuses and comprehensive benefits.

Qualifications

• Experience in a customer facing technical role, especially within an MSP or with MSPs.
• Strong presentation skills for consulting with partners effectively.
• Ability to thrive in a fast-paced, dynamic environment.

Responsibilities

• Connect with partners to understand their needs and tech stacks.
• Provide technical advice to navigate product gaps.
• Guide partners in creating custom monitoring and automation solutions.
• Troubleshoot technical issues efficiently.
• Offer training for partners and internal teams.

Skills

Customer engagement

Technical problem solving

Communication

Networking

Automation

Self-management

Education

Technical degree

Tools

Windows operating systems

Mac operating systems

Job description

A leading software firm is looking for a Post Sales Solutions Engineer in Ottawa to enhance partner relationships and provide technical support. This hybrid role involves troubleshooting, solution design, and training for both partners and teams, ensuring effective use of products. The ideal candidate will have experience in a customer-facing technical role, strong communication skills, and proficiency in technology. A competitive salary between $73,000 and $110,000 is offered, along with bonuses and comprehensive benefits.