Post-Sales Solutions Engineer (Hybrid, Ottawa)

N-able; Ottawa; Hybrid; CAD 99,685 - 150,211; Full time

Benefits offered by this job

Medical, dental and vision coverage for family

Generous PTO and observed holidays

Paid Volunteer Days

Pension Plan with company contribution

Employee Stock Purchase Program

Discounted gym access

Custom learning experiences

Job summary

A leading software company is looking for a Post Sales Solutions Engineer to work in a hybrid role in Ottawa. This position involves building relationships with partners, providing technical guidance, and helping with solution design and implementation. Candidates should have strong communication skills, customer-facing experience in a technical role, and proficiency in Windows operating systems and automation. The role offers a competitive starting salary between $73,000 to $110,000 per year, along with various benefits including generous PTO and a pension plan.

Qualifications

• Proactive, curious mindset engaging with partners.
• Previous experience in a customer-facing technical role.
• Ability to lead and convey complex ideas clearly.
• Strong problem-solving capabilities.
• Willingness to travel up to 5-10%.

Responsibilities

• Build relationships with partners to understand their needs.
• Provide technical expertise and guidance.
• Advocate for partner success in technical discussions.
• Design and implement tailored solutions for partners.
• Assist partners with troubleshooting technical issues.
• Provide training and enablement to partners and teams.
• Offer market insights to help partners stay competitive.
• Document partner interactions and project updates.

Skills

Customer-facing technical role experience

Strong communication skills

Proficiency in Windows OS

Scripting and automation skills

Networking and virtualization knowledge

Experience with Mac OS

Self-management skills

Customer service skills

Education

Technical degree

Job description

A leading software company is looking for a Post Sales Solutions Engineer to work in a hybrid role in Ottawa. This position involves building relationships with partners, providing technical guidance, and helping with solution design and implementation. Candidates should have strong communication skills, customer-facing experience in a technical role, and proficiency in Windows operating systems and automation. The role offers a competitive starting salary between $73,000 to $110,000 per year, along with various benefits including generous PTO and a pension plan.