Hybrid Part-Time Scheduler — Workforce Management (Toronto)

Maple Leaf Sports & Entertainment Ltd.; Toronto; Hybrid; CAD 26,000 - 36,000; Part time

Job summary

Maple Leaf Sports & Entertainment Partnership in Toronto is seeking a part-time Administrator, Workforce Management & Scheduling to support daily schedule operations for approximately 3,000 employees. You will create and maintain schedules, coordinate replacements, and handle payroll inquiries in a fast-paced, unionized environment.

The role requires 40 wpm transcription, strong Excel and Outlook skills, and the ability to manage multiple shifts including evenings, weekends, and holidays.

Qualifications

• Administrative experience with transcription typing at a minimum of 40wpm.
• Proficient with Microsoft Excel; formatting, filtering, data manipulation.
• Experience with Microsoft Outlook and email management; you'll receive an average of 100 emails per day to a shared inbox.
• Proven ability to change focus and re-prioritize in a very fast-paced environment.
• Exceptional attention to detail.
• Experience working in a unionized environment with a strong understanding of collective bargaining agreements is an asset.
• Experience with Workforce Software is a definite asset.

Responsibilities

• Create schedules that adhere to the rules and timelines laid out in multiple collective bargaining agreements.
• Maintain various communication channels (multiple voicemails, multiple email inboxes).
• Maintain schedules by coordinating replacements for absences and processing changes to schedules from operational requests.
• Communicate schedule changes to operations managers and hourly employees in a professional and diplomatic manner, including live schedule changes during games and events.
• Customer service support to client group managers and hourly employees: collective bargaining agreement inquiries, basic technical support for Workforce software, general scheduling, and payroll inquiries.

Skills

Transcription 40 wpm

Excel

Outlook

Attention to detail

Communication

Union experience (asset)

Workforce Software (asset)

Tools

Workforce Software

Job description

Maple Leaf Sports & Entertainment Partnership in Toronto is seeking a part-time Administrator, Workforce Management & Scheduling to support daily schedule operations for approximately 3,000 employees. You will create and maintain schedules, coordinate replacements, and handle payroll inquiries in a fast-paced, unionized environment.

The role requires 40 wpm transcription, strong Excel and Outlook skills, and the ability to manage multiple shifts including evenings, weekends, and holidays.