Workforce Management (WFM) Applications Analyst

Metro Supply Chain Group; Mississauga; On-site; CAD 90,000 - 120,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Retirement Savings Program (company 2x

Life and disability insurance

Wellness programs

Employee appreciation events

Job summary

Metro Supply Chain Group is seeking a skilled WFM Applications Analyst to support and optimize Workforce Management and Time & Attendance systems at our Mississauga site. This role ensures accurate time data and payroll processing while collaborating with Payroll, HR, Operations and external partners.

The ideal candidate combines deep WFM system experience with payroll policy knowledge, system configuration, testing, training, and continuous improvement across locations, focusing on security,

Qualifications

• Minimum 5 years of experience supporting payroll and cloud-based Time & Attendance or WFM systems with complex pay policies.
• Hands-on experience configuring UKG Pro / UKG Workforce Management (Kronos) for new orgs with hourly, salaried, and unionized employees.
• Experience with Ceridian Dayforce WFM is a plus.
• Strong payroll, timekeeping, and workforce management understanding.
• Experience configuring pay rules, attendance policies, accruals, scheduling, and profiles.
• Experience supporting system implementations, upgrades, and integrations.
• Strong troubleshooting, analytical and communication skills.

Responsibilities

• Serve as subject matter expert for Time & Attendance and WFM system.
• Configure, maintain, and optimize WFM functionality.
• Manage work rules, pay rules, accruals, PTO, holidays, and other configs.
• Oversee user access, profiles, and security.
• Monitor performance and improve data integrity and UX.
• Support payroll processing and accurate time collection.
• Investigate timekeeping and payroll issues with HR/Payroll.
• Audit systems for compliance with policies.
• Onboard new locations with vendors and implementations.
• Create training materials and conduct end-user training.
• Document system changes and conduct UAT.

Skills

5 years payroll experience

UKG Pro / Kronos

Ceridian Dayforce WFM asset

Payroll & timekeeping expertise

Excel proficiency

Analytical problem solving

System security administration

Stakeholder collaboration

Tools

UKG Pro/Kronos

Ceridian Dayforce

Job description

Workforce Management (WFM) Applications Analyst

1045 Tristar Dr, Mississauga, ON L5T 1W5, Canada

Job Description

Posted Monday, August 31, 2026 at 4:00 AM

JOIN OUR TEAM

Metro Supply Chain is a strategic supply chain solutions partner to some of the world's fastest growing and most reputable organizations. For 50 years, it has excelled at tailoring integrated, data driven solutions, fueled by advanced systems and technology, that fulfill complex and challenging distribution needs. Managing 22.5 million square feet operating out of more than 190 sites across North America and Europe with a team of 9,000, it is one of Canada's largest privately owned supply chain solutions companies. Metro Supply Chain is a 2026 winner of the Canada's Best Managed Companies program, recognized for its strategic expertise, culture of innovation and commitment to its people and local communities.

We are seeking a highly skilled and detail-oriented WFM Applications Analyst to support and optimize our Workforce Management (WFM) / Time & Attendance systems. This role plays a critical part in ensuring the integrity of team member time data and the accurate processing of payroll while supporting operational and business requirements across the organization. As a subject matter expert for our WFM platform, you will collaborate closely with Payroll, Human Resources, Operations, Finance, and external system partners to maintain, enhance, and support workforce management processes. You will support system configuration, implementation support, user training, troubleshooting, security administration, and continuous improvement initiatives.

The ideal candidate combines strong technical expertise in Workforce Management systems with an understanding of payroll, complex pay policies, and stakeholder support.

Key Responsibilities

Workforce Management System Administration

• Serve as the subject matter expert for all aspects of the Time & Attendance and Workforce Management system.
• Configure, maintain, and optimize WFM system functionality to meet evolving business requirements.
• Manage and maintain work rules, pay rules, accrual policies, paid time off plans, holiday schedules, and other system configurations.
• Oversee user access, profile management, and system security administration.
• Monitor system performance and identify opportunities to improve efficiency, data integrity, and user experience.

Payroll and Business Support

• Support payroll processing by ensuring accurate time collection and application of pay rules.
• Investigate and resolve timekeeping, scheduling, and payroll-related issues in partnership with supervisors, managers, HR, and Payroll teams.
• Perform system audits and validations to ensure compliance with organizational policies and payroll requirements.
• Understand and support the end-to-end application environment and related integrations.

Implementation and Project Support

• Partner with external WFM vendors and implementation teams to onboard new locations and business units.
• Monitor implementation activities, identify risks, troubleshoot issues, and raise concerns when necessary.
• Support testing, validation, and deployment of new functionality, enhancements, and system upgrades.
• Collaborate with HR and other stakeholders to identify opportunities to leverage additional system capabilities and improve business processes.

Training and Documentation

• Develop and maintain system documentation, standard operating procedures, and user guides.
• Create training materials and conduct end-user training sessions for managers, supervisors, and employees.
• Support change management initiatives by preparing stakeholders for new processes and system functionality.
• Provide ongoing support and guidance to users following implementation and system updates.

Testing and Quality Assurance

• Validate work rules, pay calculations, integrations, accruals, and system enhancements.
• Conduct user acceptance testing (UAT) and document results.
• Ensure system changes are accurately configured and functioning as intended before deployment.

Qualifications

Required Qualifications

• Minimum 5 years of experience supporting payroll and cloud-based Time & Attendance or Workforce Management systems with complex pay policies.
• Hands-on experience configuring UKG Pro / UKG Workforce Management (Kronos) for new organizations with hourly, salaried, and unionized employee populations.
• Experience with Ceridian Dayforce WFM is also an asset.
• Strong understanding of payroll processes, timekeeping practices, and workforce management principles.
• Experience configuring pay rules, attendance policies, accruals, scheduling, and employee profiles.
• Experience supporting system implementations, upgrades, and integrations.
• Strong troubleshooting, analytical, and problem-solving skills.
• Excellent verbal and written communication skills with the ability to work effectively across multiple business functions.
• Proven ability to prioritize competing demands and manage multiple projects simultaneously.
• Advanced proficiency in Microsoft Excel.
• Customer-focused mindset
• Attention to detail and accuracy
• Analytical and critical thinking
• Collaboration and relationship building
• Accountability and ownership
• Effective communication

Why Join Us

• Work in an environment where safety is our first priority
• The opportunity to build a career with a growing company
• Medical, dental, and vision coverage for you and your family
• Life and disability insurance
• Wellness programs to support your family’s well-being
• A Retirement Savings Program with a company match
• Employee Appreciation Day
• Company sponsored social events
• Community volunteering
  

We are an equal opportunity employer committed to building and fostering a diverse workplace where people feel included and valued. We encourage applications from all qualified individuals. Should you require accommodation for a special ability or need during the recruitment process, please reach out to a member of our Human Resources Team.

1045 Tristar Dr, Mississauga, ON L5T 1W5, Canada