Hybrid Order Fulfillment Specialist - Data-Driven

Epiroc Group; Mississauga; Hybrid; CAD 61,000 - 79,000; Full time

Benefits offered by this job

Competitive compensation

Family-friendly benefits

Relocation support

Job summary

Epiroc, a global mining and construction solutions provider, is seeking an Order Fulfillment Specialist in Mississauga, Ontario. This hybrid role (Tue-Thu in-office) supports the Canadian Fulfillment Team, analyzes order data, and drives on-time delivery while maintaining strong customer relationships.

Key responsibilities include reporting, order investigation, and coordinating with internal teams to resolve issues.

Qualifications

• Experience in supply chain, logistics, distribution, or order management in a fast-paced environment.
• Experience in mining, construction, or industrial sectors is a plus.
• French-English bilingualism is considered an asset.

Responsibilities

• Maintain relationships with internal and external customers while handling inquiries and complaints.
• Analyze open order reports and data to support delivery decisions and improvements.
• Create and distribute open order reports with metrics like status and ship dates.
• Coordinate with internal suppliers to address inquiries and expedite requests.
• Manage order follow-up and investigation for assigned customer accounts.
• Lead cross-functional meetings and present visual materials to support discussions.
• Handle customer inquiries via phone, email, and Service Cloud with professionalism.
• Follow EH&S, sustainability, and quality standards in daily work.

Skills

Attention to detail

Analytical thinking

Customer focus

Independent work

Time management

Tech savviness

Education

Relevant experience or equivalent education

Tools

MS Office

BI tools

Data visualization

Automation scripts

Service Cloud

Job description

Epiroc, a global mining and construction solutions provider, is seeking an Order Fulfillment Specialist in Mississauga, Ontario. This hybrid role (Tue-Thu in-office) supports the Canadian Fulfillment Team, analyzes order data, and drives on-time delivery while maintaining strong customer relationships.

Key responsibilities include reporting, order investigation, and coordinating with internal teams to resolve issues.