Hybrid National Accounts Director - Strategic Growth Leader

Openlane; Brampton; Hybrid; CAD 100,000 - 125,000; Full time

Job summary

OPENLANE is seeking a National Accounts Director to manage top commercial sellers nationwide, focusing on client retention and revenue expansion. The role requires cross-functional leadership across Sales, Operations, Product, and Finance to deliver value and optimize performance.

You will translate client needs into scalable delivery plans and executive-level insights. You will report to the Senior Director, Commercial Sales and Strategy, collaborating with regional teams and corporate

Qualifications

• Must have 5+ years in a corporate commercial environment with 3+ years in customer success/operations delivery pipelines.
• Bachelor’s degree in Business Administration or equivalent
• Proven track record managing national or regional commercial accounts and cross-functional delivery bottlenecks.

Responsibilities

• Lead strategic planning for existing Commercial accounts to align client and OPENLANE goals.
• Identify opportunities for revenue growth via upselling and cross-selling of services.
• Forecast and track key account metrics and produce program reviews for clients and internal teams.
• Ensure SLAs are met and coordinate cross-functional escalation when needed.
• Own contract and fee management, including volume forecasting for the client portfolio.

Skills

Relationship management

Operations execution

Cross-functional leadership

Data analytics

Executive reporting

Strategic account planning

Education

Bachelor’s degree in Business Administration

Job description

OPENLANE is seeking a National Accounts Director to manage top commercial sellers nationwide, focusing on client retention and revenue expansion. The role requires cross-functional leadership across Sales, Operations, Product, and Finance to deliver value and optimize performance.

You will translate client needs into scalable delivery plans and executive-level insights. You will report to the Senior Director, Commercial Sales and Strategy, collaborating with regional teams and corporate